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Cybersecurity · head to head

Mimecast vs Sprinklr Service

Mimecast logo

Mimecast

Cybersecurity

Email and collaboration security

From
$4/month
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mimecast no pricing is published for any product or plan, and every route ends at a quote or demo request; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Mimecast covers Advanced threat detection, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mimecast and Sprinklr Service actually diverge.

Attributes where Mimecast and Sprinklr Service differ
AttributeMimecastSprinklr Service
Starting price$4/monthOn request
Pricing modelsubscriptionquote
PlatformsEmail, Cloud, CollaborationWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20032009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mimecast

  • Advanced threat detection
  • Secure sharing
  • Email encryption
  • Message tracking
  • Email archiving
  • Legal hold
  • eDiscovery
  • Backup and recovery

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • SAP
  • Oracle

Both cover

  • Salesforce
  • GDPR
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Mimecast

  • Email security filtering against phishing and targeted attacksnot Sprinklr Service
  • Email archiving, continuity and compliance for organisationsnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Mimecast
  • Social customer carenot Mimecast
  • Unified CXnot Mimecast
  • Voice of customernot Mimecast

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mimecast

  • No pricing is published for any product or plan, and every route ends at a quote or demo request
  • The platform is split into separately sold products for email security, awareness training, data protection and governance
  • Collaboration threat protection, DMARC analysis, incident response and email archiving are all further add ons on top of those

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Mimecast

$4/month
  • Defender$4/month
    • Per user
    • Threat protection
    • Impersonation prevention
  • Archive$3/month
    • Email archiving
    • Legal hold
    • Search & recall
  • Unified$6/month
    • All Defender features
    • All Archive features
    • Backup

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Mimecast if

  • You need advanced threat detection.
  • You work on Email, Cloud, Collaboration.
  • You also want secure sharing.
Mimecast review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Mimecast or Sprinklr Service better?
Neither clearly leads. Mimecast starts at $4/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mimecast or Sprinklr Service?
Mimecast starts at $4/month and Sprinklr Service at On request.
Does Mimecast or Sprinklr Service run on more platforms?
Mimecast runs on Email, Cloud, Collaboration. Sprinklr Service runs on Web, Ios, Android.
What is Mimecast best used for?
Mimecast is most often used for email security filtering against phishing and targeted attacks, email archiving, continuity and compliance for organisations. Of those, email security filtering against phishing and targeted attacks and email archiving, continuity and compliance for organisations are not what Sprinklr Service is typically brought in for.
What can Mimecast do that Sprinklr Service cannot?
Mimecast covers Advanced threat detection, Secure sharing, Email encryption, Message tracking. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Salesforce, GDPR, HIPAA.

Answered from the vendors’ own pages

Mimecast: How much does Mimecast cost?

Mimecast does not publish pricing on its website. Customers must request a custom quote by contacting the sales team at +1 617 393 7000 or using the Get a Quote button.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Mimecast: Is there a free trial of Mimecast?

Mimecast's trial and pricing options are not specified on the public website. Contact sales at +1 617 393 7000 or through their support portal at mimecastsupport.zendesk.com for trial availability.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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