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Microsoft Bot Framework vs Re:amaze

Microsoft Bot Framework logo

Microsoft Bot Framework

Live Chat

Microsoft's framework for building intelligent bots

From
Free
Free plan
Yes
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Bot Framework no pricing information published on official product pages; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Microsoft Bot Framework covers Bot Builder, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Bot Framework and Re:amaze actually diverge.

Attributes where Microsoft Bot Framework and Re:amaze differ
AttributeMicrosoft Bot FrameworkRe:amaze
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded19752012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Multi-channel support
  • Teams
  • Facebook
  • Telegram
  • Mobile support

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Bot Framework

  • Chatbot development and deploymentnot Re:amaze
  • Conversational AI applicationsnot Re:amaze
  • Microsoft Teams bot integrationnot Re:amaze
  • Multi-channel bot deploymentnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Microsoft Bot Framework
  • Multi-channel communication management across email, chat, SMS, and voicenot Microsoft Bot Framework

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Bot Framework

  • No pricing information published on official product pages
  • Pricing likely depends on underlying Azure services used
  • Customers directed to Azure pricing calculator for cost estimation

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Microsoft Bot Framework or Re:amaze better?
Neither clearly leads. Microsoft Bot Framework starts at Free and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Bot Framework or Re:amaze?
Microsoft Bot Framework starts at Free and Re:amaze at Free.
Does Microsoft Bot Framework or Re:amaze run on more platforms?
Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice. Re:amaze runs on Web, Ios, Android.
Can I use Microsoft Bot Framework for free?
Both have a free tier, so you can try either at no cost before committing.
What is Microsoft Bot Framework best used for?
Microsoft Bot Framework is most often used for chatbot development and deployment, conversational ai applications, microsoft teams bot integration, multi-channel bot deployment. Of those, chatbot development and deployment and conversational ai applications are not what Re:amaze is typically brought in for.
What can Microsoft Bot Framework do that Re:amaze cannot?
Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Slack, Web support.

Answered from the vendors’ own pages

Microsoft Bot Framework: How much does Microsoft Bot Framework cost?

Microsoft Bot Framework itself has no published pricing. Costs depend on the Azure services used to host and run bots, which are billed through Azure consumption-based pricing for compute, storage, and other resources required.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Microsoft Bot Framework: How do I estimate Microsoft Bot Framework costs?

Use the Azure Pricing Calculator to estimate costs based on your bot's compute, storage, and messaging requirements. Costs scale based on bot traffic, deployment region, and storage needs for conversation data.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Microsoft Bot Framework: Are there any free tiers for Microsoft Bot Framework?

Microsoft Bot Framework itself is free to develop and deploy, but hosting and operating bots incurs Azure service costs that vary based on usage patterns and selected Azure services.

Source
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