Is Freshchat or Landbot better?

Neither clearly leads. Freshchat starts at Free and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Freshchat or Landbot?

Freshchat starts at Free and Landbot at Free.

Does Freshchat or Landbot run on more platforms?

Freshchat runs on Web, Ios, Android. Landbot runs on web.

Can I use Freshchat for free?

Both have a free tier, so you can try either at no cost before committing.

What is Freshchat best used for?

Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Landbot is typically brought in for.

What can Freshchat do that Landbot cannot?

Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.

Live Chat · head to head

Freshchat vs Landbot

Freshchat

Live Chat

Modern messaging for customer engagement

From: Free
Rated: -

Full review Website

Landbot

Live Chat

No-code chatbot builder for websites, WhatsApp, and lead generation

From: Free
Rated: -

Full review Website

The short version

Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Landbot extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
They diverge on capability: Freshchat covers Live chat, Landbot covers Visual Flow Builder.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Freshchat and Landbot actually diverge.

Attributes where Freshchat and Landbot differ
Attribute	Freshchat	Landbot
Pricing model	subscription	freemium
Platforms	Web, Ios, Android	web
Founded	2010	Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

Live chat
Chatbots
Campaigns
WhatsApp
Instagram
Apple Business Chat
Freshdesk
Freshsales

Only in Landbot

Visual Flow Builder
WhatsApp Integration
AI Chats
Human Handoff
Templates Library
CRM Integrations

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

Live chat on a website or in an appnot Landbot
Shared inbox across chat, email and social messengersnot Landbot
Chatbot deflection before a conversation reaches an agentnot Landbot
Routing conversations by skill or language on the higher tiersnot Landbot

Landbot

Lead qualification chatbots on websitesnot Freshchat
WhatsApp customer engagementnot Freshchat
Interactive conversational formsnot Freshchat
Automated first-line customer supportnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

The free plan covers up to 10 agents and omits social messengers, SMS and reporting
Reporting and social channels need Growth at $19 per agent per month billed annually
Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Landbot

Extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
Adding WhatsApp to the Professional plan costs an additional €100/month.
Premium CRM integrations like Salesforce require the higher-priced Professional tier or above.
The free plan is capped at only 100 chats per month, limiting real-world testing.

Pricing, plan by plan

Freshchat

Free

FreeFree
- Up to 10 agents
- Chat widget for web and mobile
- Shared inbox
Growth$19/month
- Per agent, billed annually
- Social media messengers, SMS/text messaging
- Reporting and analytics
Pro$49/month
- Per agent, billed annually (marked Most Popular)
- Multilingual conversations
- Custom dashboards, intelligent routing
Enterprise$79/month
- Per agent, billed annually
- Skill-based routing, audit logs
- JWT authentication, IP whitelisting

Landbot

Free

Free$undefined/month
- 100 chats/month
- 1 seat
- Full builder access
Starter$32/month
- 500 chats/month
- 100 AI chats
- 2 seats
Professional$80/month
- 2,500 chats/month
- 300 AI chats
- 3 seats

Which should you pick?

Choose Freshchat if

You need live chat.
You want to start without paying.
You work on Web, Ios, Android.
You also want chatbots.

Freshchat review

Choose Landbot if

You need visual flow builder.
You want to start without paying.
You work on web.
You also want whatsapp integration.

Landbot review

Questions people ask

Is Freshchat or Landbot better?: Neither clearly leads. Freshchat starts at Free and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or Landbot?: Freshchat starts at Free and Landbot at Free.
Does Freshchat or Landbot run on more platforms?: Freshchat runs on Web, Ios, Android. Landbot runs on web.
Can I use Freshchat for free?: Both have a free tier, so you can try either at no cost before committing.
What is Freshchat best used for?: Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Landbot is typically brought in for.
What can Freshchat do that Landbot cannot?: Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.

Answered from the vendors’ own pages

Freshchat: What is the cost of Freshchat's Growth plan?

Growth plan costs $19 per agent per month when billed annually. It includes social media messengers, SMS/text messaging, and reporting. AI agent features are available as an add-on at $49 per 100 sessions.

Source

Landbot: What happens after the free trial ends?

Users are automatically moved to the Free plan with no charge, since Landbot does not require a credit card for trials.

Source

Freshchat: Does Freshchat offer a free trial?

Yes. Freshchat provides a 14-day free trial with full Enterprise plan access. After trial expiration, the Free plan supports up to 10 agents at $0/month, with no cancellation fees.

Source

Landbot: Can I cancel a monthly plan anytime?

Yes, monthly plans are month-to-month and can be cancelled at any time from account settings with no long-term contract.

Source

Freshchat: How much does Freshchat's Pro plan cost?

The Pro plan (marked Most Popular) costs $49 per agent per month when billed annually. It includes multilingual conversations, custom dashboards, intelligent routing, and multiple SLA policies. AI Copilot is available as an add-on at $29/agent/month.

Source

Landbot: Does Landbot support WhatsApp?

Yes, WhatsApp is included in the Professional WhatsApp plan and can be added to Professional for an extra €100/month, including one WhatsApp number.

Source

Freshchat vs Landbot

Freshchat

Landbot

The short version

Where they differ

What each one covers

Only in Freshchat

Only in Landbot

What people use each for

Freshchat

Landbot

Where each one falls short

Freshchat

Landbot

Pricing, plan by plan

Freshchat

Landbot

Which should you pick?

Choose Freshchat if

Choose Landbot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Freshchat

More on Landbot

Keep looking

Other head to heads