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Software · head to head

Kayako vs Haptik

Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Kayako covers Unified inbox, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Kayako and Haptik actually diverge.

Attributes where Kayako and Haptik differ
AttributeKayakoHaptik
Starting price$30/monthOn request
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice
Founded20012013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Salesforce
  • Zapier

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • API
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Haptik
  • Resolving support tickets automatically with an AI agentnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Kayako
  • Automating customer conversations across messaging channelsnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Kayako or Haptik better?
Neither clearly leads. Kayako starts at $30/month and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Haptik?
Kayako starts at $30/month and Haptik at On request.
Does Kayako or Haptik run on more platforms?
Kayako runs on Web, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Haptik is typically brought in for.
What can Kayako do that Haptik cannot?
Kayako covers Unified inbox, Live chat, Help center, Customer journey. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Slack, Web support.
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