Softwr

Software · head to head

Kayako vs Conversica

Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
Conversica logo

Conversica

Software

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Kayako covers Unified inbox, Conversica covers Conversational AI.

Where they differ

Only the attributes on which Kayako and Conversica actually diverge.

Attributes where Kayako and Conversica differ
AttributeKayakoConversica
Starting price$30/monthOn request
PlatformsWeb, Ios, AndroidWeb, Email, SMS, Messaging apps
Founded20012009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Stripe

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • HubSpot
  • Microsoft Dynamics
  • Email support
  • SMS support

Both cover

  • Salesforce
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Conversica
  • Resolving support tickets automatically with an AI agentnot Conversica

Conversica

  • Customer engagementnot Kayako
  • Lead generationnot Kayako
  • Customer supportnot Kayako
  • Sales automationnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Conversica

Nothing recorded yet. See the Conversica review.

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Questions people ask

Is Kayako or Conversica better?
Neither clearly leads. Kayako starts at $30/month and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Conversica?
Kayako starts at $30/month and Conversica at On request.
Does Kayako or Conversica run on more platforms?
Kayako runs on Web, Ios, Android. Conversica runs on Web, Email, SMS, Messaging apps.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Conversica is typically brought in for.
What can Kayako do that Conversica cannot?
Kayako covers Unified inbox, Live chat, Help center, Customer journey. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Salesforce, Zapier, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kayako

More on Conversica

Keep looking

Other head to heads