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Conversica vs Kayako

Conversica logo

Conversica

Live Chat

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Conversica no pricing published on website; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: Conversica covers Conversational AI, Kayako covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Conversica and Kayako actually diverge.

Attributes where Conversica and Kayako differ
AttributeConversicaKayako
Starting priceOn request$30/month
PlatformsWeb, Email, SMS, Messaging appsWeb, Ios, Android
Founded20092001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • HubSpot
  • Microsoft Dynamics
  • Email support
  • SMS support

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Stripe

Both cover

  • Salesforce
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Kayako
  • Lead generationnot Kayako
  • Customer supportnot Kayako
  • Sales automationnot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Conversica
  • Resolving support tickets automatically with an AI agentnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

  • No pricing published on website
  • Requires demo request to obtain pricing
  • Custom pricing model with no self-service options
  • Contact sales required for plan details

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Questions people ask

Is Conversica or Kayako better?
Neither clearly leads. Conversica starts at On request and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Kayako?
Conversica starts at On request and Kayako at $30/month.
Does Conversica or Kayako run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Kayako runs on Web, Ios, Android.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Kayako is typically brought in for.
What can Conversica do that Kayako cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Kayako covers Unified inbox, Live chat, Help center, Customer journey. Both handle Salesforce, Zapier, Web support.

Answered from the vendors’ own pages

Conversica: How much does Conversica cost?

Conversica does not publish pricing on their website. To obtain pricing information, request a demo through their contact form or contact the sales team directly.

Source
Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
Conversica: What is Conversica's pricing model?

Conversica uses a custom pricing model requiring direct sales engagement. Interested companies can request a demo or contact their sales team to discuss pricing based on specific needs.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
Conversica: Does Conversica offer different plan tiers?

While specific plan names are referenced on the website, details are only available by requesting a demo or contacting their sales team for a pricing consultation.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
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