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Customer Support · head to head

Jira Service Management vs Salesforce Service Cloud Chat

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Jira Service Management covers Incident management, Salesforce Service Cloud Chat covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and Salesforce Service Cloud Chat actually diverge.

Attributes where Jira Service Management and Salesforce Service Cloud Chat differ
AttributeJira Service ManagementSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile apps
CategoryCustomer SupportLive Chat
Founded20021999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams
  • Mobile app support

Both cover

  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Salesforce Service Cloud Chat
  • Incident responsenot Salesforce Service Cloud Chat
  • Change managementnot Salesforce Service Cloud Chat
  • Asset trackingnot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot Jira Service Management
  • Lead generationnot Jira Service Management
  • Customer supportnot Jira Service Management
  • Sales automationnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Jira Service Management or Salesforce Service Cloud Chat better?
Neither clearly leads. Jira Service Management starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Salesforce Service Cloud Chat?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $25/month for Salesforce Service Cloud Chat.
Does Jira Service Management or Salesforce Service Cloud Chat run on more platforms?
Jira Service Management runs on Web, Ios, Android. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Salesforce Service Cloud Chat is typically brought in for.
What can Jira Service Management do that Salesforce Service Cloud Chat cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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