Softwr

Automotive · head to head

IDENTIFIX vs AutoVitals

IDENTIFIX logo

IDENTIFIX

Automotive

Fix it the first time

From
$99/month
Rated
-
Full reviewWebsite
AutoVitals logo

AutoVitals

Automotive

Digital inspection and shop management

From
$199/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: IDENTIFIX promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo; AutoVitals the Internet Archive's capture of AutoVitals' homepage on 17 December 2021 stated a guarantee that if a shop follows AutoVitals' best practices and does not raise its average repair order by 20 percent within 90 days, AutoVitals will tear up the contract with no penalty; no price figure is published, only demo requests.
  • They diverge on capability: IDENTIFIX covers Direct-Hit database, AutoVitals covers Digital inspections.

Where they differ

Only the attributes on which IDENTIFIX and AutoVitals actually diverge.

Attributes where IDENTIFIX and AutoVitals differ
AttributeIDENTIFIXAutoVitals
Starting price$99/month$199/month
PlatformsWeb, Desktop, MobileWeb, Mobile, App, Tablet
Founded19872011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IDENTIFIX

  • Direct-Hit database
  • Confirmed fixes
  • OEM repair info
  • Wiring diagrams
  • TSB access
  • Component locators
  • Hotline support
  • Training videos

Only in AutoVitals

  • Digital inspections
  • Photo documentation
  • Video capability
  • Customer reports
  • Work order tracking
  • Customer portal
  • Mobile application
  • DMS systems

Both cover

  • Shop management
  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

IDENTIFIX

  • Automotive repair shops looking up verified repair fixes and diagnostic data for specific vehiclesnot AutoVitals

AutoVitals

  • Dealership Managementnot IDENTIFIX
  • Service Schedulingnot IDENTIFIX
  • Inventory Managementnot IDENTIFIX
  • Sales Operationsnot IDENTIFIX
  • Customer Relationshipnot IDENTIFIX

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IDENTIFIX

  • Promotional monthly pricing reverts after 2 months: Pro Academy rises from $278/mo to $298/mo and Pro rises from $268/mo to $288/mo
  • DIY plan at $29.99/mo limits database access to a single vehicle only, versus full vehicle database on Academy and Pro plans
  • Technician training and certification prep are excluded from the Pro plan and included only on the pricier Academy plan

AutoVitals

  • The Internet Archive's capture of AutoVitals' homepage on 17 December 2021 stated a guarantee that if a shop follows AutoVitals' best practices and does not raise its average repair order by 20 percent within 90 days, AutoVitals will tear up the contract with no penalty; no price figure is published, only demo requests.

Pricing, plan by plan

IDENTIFIX

$99/month
  • Direct-Hit$99/month
    • Confirmed fixes
    • OEM information
    • Wiring diagrams
  • Direct-Hit Pro$159/month
    • Everything in Direct-Hit
    • Hotline calls
    • Expert assistance
  • Shop Plus$249/month
    • Everything in Pro
    • Multiple users
    • Shop management

AutoVitals

$199/month
  • Essential$199/month
    • Digital inspections
    • Photo documentation
    • Customer reports
  • Professional$399/month
    • Everything in Essential
    • Shop management
    • Customer portal
  • Enterprise$699/month
    • Everything in Professional
    • Multi-location
    • Custom integration

Which should you pick?

Choose IDENTIFIX if

  • You need direct-hit database.
  • You work on Web, Desktop, Mobile.
  • You also want confirmed fixes.
IDENTIFIX review

Choose AutoVitals if

  • You need digital inspections.
  • You work on Web, Mobile, App, Tablet.
  • You also want photo documentation.
AutoVitals review

Questions people ask

Is IDENTIFIX or AutoVitals better?
Neither clearly leads. IDENTIFIX starts at $99/month and AutoVitals at $199/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IDENTIFIX or AutoVitals?
IDENTIFIX starts at $99/month and AutoVitals at $199/month.
Does IDENTIFIX or AutoVitals run on more platforms?
IDENTIFIX runs on Web, Desktop, Mobile. AutoVitals runs on Web, Mobile, App, Tablet.
What is IDENTIFIX best used for?
IDENTIFIX is most often used for automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles. Of those, automotive repair shops looking up verified repair fixes and diagnostic data for specific vehicles is not what AutoVitals is typically brought in for.
What can IDENTIFIX do that AutoVitals cannot?
IDENTIFIX covers Direct-Hit database, Confirmed fixes, OEM repair info, Wiring diagrams. AutoVitals covers Digital inspections, Photo documentation, Video capability, Customer reports. Both handle Shop management, Data encryption.
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