Software · head to head
HubSpot Service Hub vs Jira Service Management
HubSpot Service Hub
Software
Customer service software for scaling companies
- From
- Free
- Rated
- -
The short version
- Each has a real cost: HubSpot Service Hub the free tier is capped at 2 users; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
- They diverge on capability: HubSpot Service Hub covers Ticketing, Jira Service Management covers Incident management.
Where they differ
Only the attributes on which HubSpot Service Hub and Jira Service Management actually diverge.
| Attribute | HubSpot Service Hub | Jira Service Management |
|---|---|---|
| Founded | 2006 | 2002 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HubSpot Service Hub
- Ticketing
- Knowledge base
- Customer feedback
- Live chat
- Conversational bots
- Reporting
- HubSpot CRM
- Zoom
Only in Jira Service Management
- Incident management
- Change management
- Problem management
- Asset management
- Knowledge management
- SLAs
- Jira Software
- Confluence
Both cover
- Slack
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HubSpot Service Hub
- Shared inbox and ticketing for a support teamnot Jira Service Management
- Knowledge base and customer self-servicenot Jira Service Management
- Live chat and chatbots on a websitenot Jira Service Management
- Customer feedback surveys and CSATnot Jira Service Management
- Support reporting tied into the HubSpot CRMnot Jira Service Management
Jira Service Management
- IT service managementnot HubSpot Service Hub
- Incident responsenot HubSpot Service Hub
- Change managementnot HubSpot Service Hub
- Asset trackingnot HubSpot Service Hub
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HubSpot Service Hub
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Jira Service Management
- The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
Pricing, plan by plan
HubSpot Service Hub
Free- FreeFree
- Ticketing
- Live chat
- Calling
- Starter$45/month
- Conversation routing
- Simple ticket automation
- Multiple currencies
- Professional$450/month
- Knowledge base
- Customer feedback
- Custom reporting
- Enterprise$1200/month
- Goals
- Conversation intelligence
- Custom objects
Jira Service Management
Free- FreeFree
- 3 agents
- Ticket management
- Knowledge base
- Standard$20/month
- Unlimited customers
- 250 agents
- 20 GB storage
- Premium$45/month
- Advanced incident management
- Asset management
- Change management
- Enterprise$undefined/month
- Unlimited sites
- 24/7 support
- Data residency
Which should you pick?
Choose HubSpot Service Hub if
- You need ticketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Jira Service Management if
- You need incident management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want change management.
Questions people ask
- Is HubSpot Service Hub or Jira Service Management better?
- Neither clearly leads. HubSpot Service Hub starts at Free and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HubSpot Service Hub or Jira Service Management?
- HubSpot Service Hub starts at Free and Jira Service Management at Free.
- Does HubSpot Service Hub or Jira Service Management run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use HubSpot Service Hub for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is HubSpot Service Hub best used for?
- HubSpot Service Hub is most often used for shared inbox and ticketing for a support team, knowledge base and customer self-service, live chat and chatbots on a website, customer feedback surveys and csat. Of those, shared inbox and ticketing for a support team and knowledge base and customer self-service are not what Jira Service Management is typically brought in for.
- What can HubSpot Service Hub do that Jira Service Management cannot?
- HubSpot Service Hub covers Ticketing, Knowledge base, Customer feedback, Live chat. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle Slack, SOC2, GDPR, Web support.