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Customer Support · head to head

Hiver vs Vonage

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
Vonage logo

Vonage

Telecommunications

Communications API platform for messaging and voice

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Vonage mMS pricing not published publicly, requires sales team quote
  • They diverge on capability: Hiver covers Shared inbox, Vonage covers SMS messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and Vonage actually diverge.

Attributes where Hiver and Vonage differ
AttributeHiverVonage
Starting priceFreeOn request
Pricing modelsubscriptionusage-based
Free tierYesNo
PlatformsWeb, Chrome-extensionAPI
CategoryCustomer SupportTelecommunications
Founded20112002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in Vonage

  • SMS messaging
  • Voice API
  • Video API
  • Number management
  • Salesforce
  • AWS
  • Azure
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Vonage
  • Customer support via Gmailnot Vonage
  • Team email collaborationnot Vonage

Vonage

  • Customer engagementnot Hiver
  • Lead generationnot Hiver
  • Customer supportnot Hiver
  • Sales automationnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Vonage

  • MMS pricing not published publicly, requires sales team quote
  • International SMS rates can exceed $1.00 per message in some markets
  • Smaller developer ecosystem compared to Twilio

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Vonage

On request
  • Pay-as-you-go$0.05/month
    • SMS and voice
    • No monthly commitment
  • Starter$100/month
    • Volume discounts
    • Premium support
  • Enterprise$undefined/month
    • Custom pricing
    • Dedicated team

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose Vonage if

  • You need sms messaging.
  • You work on API.
  • You also want voice api.
Vonage review

Questions people ask

Is Hiver or Vonage better?
Neither clearly leads. Hiver starts at Free and Vonage at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Vonage?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for Vonage.
Does Hiver or Vonage run on more platforms?
Hiver runs on Web, Chrome-extension. Vonage runs on API.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Vonage starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Vonage is typically brought in for.
What can Hiver do that Vonage cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Vonage covers SMS messaging, Voice API, Video API, Number management. Both handle Slack, Web support.

Answered from the vendors’ own pages

Vonage: How much does Vonage SMS cost?

Vonage SMS API costs $0.00809 per outbound message and $0.00649 per inbound message in the US. There is no monthly minimum. Virtual phone numbers cost around $4.18 per month.

Source
Vonage: What is Vonage Voice API pricing?

Voice API charges $0.00798/minute for US domestic calls. You pay per minute for calls made and received via the API.

Source
Vonage: How does Vonage compare to Twilio for SMS?

Vonage charges $0.00809 per SMS versus Twilio at $0.0083. Vonage is marginally cheaper for SMS-heavy workloads, while Twilio offers better developer experience and broader channel support.

Source
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