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Customer Support · head to head

Hiver vs MyOperator

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
MyOperator logo

MyOperator

Telecommunications

Indian cloud call management and WhatsApp platform priced per plan, not per agent

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; MyOperator plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • They diverge on capability: Hiver covers Shared inbox, MyOperator covers IVR and call routing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Hiver and MyOperator actually diverge.

Attributes where Hiver and MyOperator differ
AttributeHiverMyOperator
Starting priceFreeOn request
Pricing modelsubscriptionPer month by plan, ten users included
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb, iOS, Android, API
CategoryCustomer SupportTelecommunications
Founded2011Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in MyOperator

  • IVR and call routing
  • Included user count
  • Call recording and reporting
  • WhatsApp Business
  • Toll-free and virtual numbers
  • Whisper and barge
  • CRM integrations and API
  • Auto-dialler

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot MyOperator
  • Customer support via Gmailnot MyOperator
  • Team email collaborationnot MyOperator

MyOperator

  • A multi-branch Indian clinic that needs patient calls routed to the right location by IVR and every missed call logged for callbacknot Hiver
  • A coaching institute running admissions enquiries where the WhatsApp thread and the phone call must sit against the same leadnot Hiver
  • A D2C brand whose support number must never ring out, needing call distribution across a small team plus recording for quality checksnot Hiver
  • An outbound sales team in India that wants verified caller identity so prospects answer calls from an unknown numbernot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

MyOperator

  • Plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees.
  • Truecaller Business verification, which is what actually raises answer rates for Indian outbound calling, starts at 30,000 rupees a month, six times the entry plan price, and is not included at any tier.
  • CRM integrations and API access only appear on the SUV plan at 15,000 rupees a month, so a small business that needs call data in its CRM must pay triple the entry price.
  • Plans are billed yearly, so the advertised monthly figure is an annual commitment in practice and there is no cheap monthly path to trial the product in production.
  • It is an India-focused product with rupee pricing, Indian numbering and India-based support, which makes it unsuitable for businesses whose calling volume sits outside India.

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

MyOperator

On request
  • Sedan$5000/month
    • Billed yearly
    • 10 users included, not priced per agent
    • IVR and call routing
  • SUV$15000/month
    • Billed yearly
    • 10 users included
    • Everything in Sedan
  • AI Team$undefined/month
    • Everything in SUV
    • Voice and chat AI agents
    • AI agent manager and managed build service
  • Enterprise$undefined/month
    • Custom deployment
    • Dedicated success manager
    • SLA-backed uptime

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose MyOperator if

  • You need ivr and call routing.
  • You work on Web, iOS, Android, API.
  • You also want included user count.
MyOperator review

Questions people ask

Is Hiver or MyOperator better?
Neither clearly leads. Hiver starts at Free and MyOperator at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or MyOperator?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for MyOperator.
Does Hiver or MyOperator run on more platforms?
Hiver runs on Web, Chrome-extension. MyOperator runs on Web, iOS, Android, API.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. MyOperator starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what MyOperator is typically brought in for.
What can Hiver do that MyOperator cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. MyOperator covers IVR and call routing, Included user count, Call recording and reporting, WhatsApp Business.

Answered from the vendors’ own pages

MyOperator: How is MyOperator priced?

By plan, not by agent. Sedan is 5,000 rupees a month billed yearly including ten users; SUV is 15,000 rupees a month, also for ten users.

MyOperator: What does WhatsApp messaging cost?

It is passed through at Meta rates, roughly 0.95 rupees per marketing conversation and 0.13 rupees for utility and authentication, on top of the plan.

MyOperator: Do I need the SUV plan?

If you want CRM integration, API access, whisper and barge or real-time dashboards, yes. Sedan covers IVR, routing, recording and basic reporting only.

MyOperator: Is there a refund if it does not work out?

MyOperator advertises a 30-day full refund policy, which is unusual for an annually billed Indian telephony product.

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