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Customer Support · head to head

Hiver vs Telnyx

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
Telnyx logo

Telnyx

Telecommunications

Voice, messaging and connectivity APIs on a private global IP network

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Telnyx the advertised per-message price excludes US 10DLC registration fees and carrier surcharges, so American A2P traffic costs more than the rate card row suggests.
  • They diverge on capability: Hiver covers Shared inbox, Telnyx covers Published per-destination rate card.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Hiver and Telnyx actually diverge.

Attributes where Hiver and Telnyx differ
AttributeHiverTelnyx
Starting priceFreeOn request
Pricing modelsubscriptionPer message and per minute, priced by destination country
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb, APIs, Python, JavaScript, Java, PHP, Ruby, .NET
CategoryCustomer SupportTelecommunications
Founded2011Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Only in Telnyx

  • Published per-destination rate card
  • Private IP backbone
  • SIP trunking
  • Programmable messaging
  • Wireless and IoT SIMs

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Telnyx
  • Customer support via Gmailnot Telnyx
  • Team email collaborationnot Telnyx

Telnyx

  • Teams moving off a larger aggregator to reduce per-message cost at steady volumenot Hiver
  • Applications with international voice traffic where per-minute rates vary sharply by destinationnot Hiver
  • Platforms needing SIP trunking and programmable voice from a single suppliernot Hiver
  • Products combining messaging with cellular IoT connectivity on one accountnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Telnyx

  • The advertised per-message price excludes US 10DLC registration fees and carrier surcharges, so American A2P traffic costs more than the rate card row suggests.
  • Support and the partner ecosystem are smaller than the market leader, which matters most during an incident rather than during evaluation.
  • The cost advantage only becomes material at volume, so low-traffic projects save little while giving up ecosystem breadth.
  • Toll fraud controls need configuring properly, because a misconfigured voice account can accumulate serious cost quickly.
  • Product breadth is strong for voice and messaging but thinner for adjacent channels such as video, so multi-channel products may still need a second vendor.

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Telnyx

On request
  • Pay as you go$undefined/month
    • Published rate card by destination country
    • No monthly minimum for standard usage
    • Volume pricing negotiated above published tiers

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose Telnyx if

  • You need published per-destination rate card.
  • You work on Web, APIs, Python, JavaScript, Java, PHP, Ruby, .NET.
  • You also want private ip backbone.
Telnyx review

Questions people ask

Is Hiver or Telnyx better?
Neither clearly leads. Hiver starts at Free and Telnyx at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Telnyx?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for Telnyx.
Does Hiver or Telnyx run on more platforms?
Hiver runs on Web, Chrome-extension. Telnyx runs on Web, APIs, Python, JavaScript, Java, PHP, Ruby, .NET.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Telnyx starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Telnyx is typically brought in for.
What can Hiver do that Telnyx cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Telnyx covers Published per-destination rate card, Private IP backbone, SIP trunking, Programmable messaging.

Answered from the vendors’ own pages

Telnyx: How much do per-message rates vary between countries?

By more than an order of magnitude. US A2P SMS is priced in small fractions of a cent per segment, while some international destinations run to several cents or more per message. Always price your actual destination mix rather than a headline US rate.

Telnyx: Are 10DLC fees included in the published price?

No. US A2P messaging requires brand and campaign registration, and those one-off and monthly fees plus per-segment carrier surcharges are added on top of the per-message rate.

Telnyx: Why does the private network matter?

Voice quality degrades with jitter and packet loss on the public internet. Carrying traffic on a private backbone with direct carrier interconnects is what the quality claim rests on.

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