Customer Support · pricing
Help Scout pricing
Help Scout publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Help Scout pricing is free, then $25/month across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $25/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Help Scout plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 4 | Entry tier |
| Standard | $25/month | 5 | +$25/month, 5 more features |
| Plus | $45/month | 6 | +$20/month, 6 more features |
| Pro | $75/month | 7 | +$30/month, 7 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers up to 5 users, 1 inbox, 1 docs site, basic features.
Standard
$25/monthOver Free, this tier adds:
- Multiple inboxes
- Live chat, SMS, WhatsApp, Instagram, Messenger
- Multiple knowledge bases
- Basic SLA
- Basic workflows
Plus
$45/monthOver Standard, this tier adds:
- Standard features plus advanced workflows
- Two advanced SLAs
- Secure portal
- Unlimited AI drafts
- Round robin routing
- Salesforce/Jira/HubSpot integrations
Pro
$75/monthOver Plus, this tier adds:
- Plus features plus unlimited workflows
- Unlimited SLAs
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding
- Strategic account manager
Where Help Scout stops being free
Free, Free
- Up to 5 users
- 1 Inbox
- 1 Docs site
- Basic features
Standard, $25/month
The first thing you pay for:
- Multiple inboxes
- Live chat, SMS, WhatsApp, Instagram, Messenger
- Multiple knowledge bases
- Basic SLA
- Basic workflows
What the product covers
The full Help Scout feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Shared inbox
- Knowledge base
- Live chat
- Customer profiles
- Workflows
- Reporting
Integrations
- Slack
- Salesforce
- HubSpot
- Jira
- Shopify
Security
- SOC2
- GDPR
- HIPAA
Platform
- Web support
- Ios support
- Android support
People bring Help Scout in for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. If that is not the job you are buying for, the alternatives to Help Scout are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Help Scout (this page) | Free, then $25/month | subscription | - | |
| Observe.AI | On request | quote | - | vs Help Scout |
| Assembled | $25/month | Per user per month | - | vs Help Scout |
| Calabrio ONE | On request | quote | - | vs Help Scout |
| Verint | On request | quote | - | vs Help Scout |
| Alvaria | On request | quote | - | vs Help Scout |
| UJET | $65/month | Per user per month | - | vs Help Scout |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Help Scout badges page.
Before you pay for Help Scout
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $75/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Help Scout runs on web, ios, android, and is published by Help Scout of Boston, MA. The full record is on the Help Scout review, and the rest of the category is under best customer support tools.
Help Scout pricing questions
- How much does Help Scout cost?
- Help Scout publishes 4 tiers, from Free for Free up to $75/month for Pro. The entry tier costs nothing.
- Does Help Scout have a free plan?
- Yes. The Free tier costs nothing and covers up to 5 users, 1 inbox, 1 docs site. Paying starts at $25/month for Standard.
- What is the difference between Free and Standard on Help Scout?
- Standard costs $25/month against Free, and adds multiple inboxes, live chat, sms, whatsapp, instagram, messenger, multiple knowledge bases, basic sla.
- Is the Pro plan on Help Scout worth it?
- That depends entirely on whether you need what it adds, which on the published record is plus features plus unlimited workflows, unlimited slas, sso/saml, hipaa compliance. It costs $75/month against $25/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Help Scout?
- The record lists 17 features across 4 areas: other, integrations, security, platform. In practice it is brought in for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support.
- Does Help Scout charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Help Scout prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Help Scout against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Help Scout covering price, platforms and features.