Software · pricing
Help Scout pricing
Help Scout publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free, then $20/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Yes
Help Scout plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Standard | $20/month | 4 | Entry tier |
| Plus | $40/month | 4 | +$20/month, 4 more features |
| Pro | $65/month | 4 | +$25/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Standard
$20/monthThe entry tier. It covers 2 mailboxes, 1 docs site, email & live chat, beacon help widget.
Plus
$40/monthOver Standard, this tier adds:
- 5 mailboxes
- Custom fields
- Advanced permissions
- Salesforce integration
Pro
$65/monthOver Plus, this tier adds:
- 25 mailboxes
- Enterprise security
- HIPAA compliance
- Dedicated account manager
What the product covers
The full Help Scout feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Shared inbox
- Knowledge base
- Live chat
- Customer profiles
- Workflows
- Reporting
Integrations
- Slack
- Salesforce
- HubSpot
- Jira
- Shopify
Security
- SOC2
- GDPR
- HIPAA
Platform
- Web support
- Ios support
- Android support
People bring Help Scout in for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. If that is not the job you are buying for, the alternatives to Help Scout are worth a look before you commit to a tier.
Before you pay for Help Scout
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $20/month and $65/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Help Scout runs on web, ios, android, and is published by Help Scout of Boston, MA. The full record is on the Help Scout review.
Help Scout pricing questions
- How much does Help Scout cost?
- Help Scout publishes 3 tiers, from $20/month for Standard up to $65/month for Pro. The entry tier costs nothing.
- Does Help Scout have a free plan?
- Yes, Help Scout is recorded as subscription, so it can be used without paying.
- What is the difference between Standard and Plus on Help Scout?
- Plus costs $40/month against $20/month, and adds 5 mailboxes, custom fields, advanced permissions, salesforce integration.
- Is the Pro plan on Help Scout worth it?
- That depends entirely on whether you need what it adds, which on the published record is 25 mailboxes, enterprise security, hipaa compliance, dedicated account manager. It costs $65/month against $20/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Help Scout?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support.
- Does Help Scout charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Help Scout prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Help Scout against before paying?
- Nothing else in this directory is filed close enough to Help Scout to make a useful price comparison.