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Software · head to head

Haptik vs Freshchat

Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Freshchat logo

Freshchat

Software

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Freshchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • They diverge on capability: Haptik covers Conversational AI, Freshchat covers Live chat.

Where they differ

Only the attributes on which Haptik and Freshchat actually diverge.

Attributes where Haptik and Freshchat differ
AttributeHaptikFreshchat
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Ios, Android
Founded20132010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • Facebook
  • API
  • Mobile support
  • Messaging apps support

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Shopify

Both cover

  • WhatsApp
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Freshchat
  • Automating customer conversations across messaging channelsnot Freshchat

Freshchat

  • Live chat on a website or in an appnot Haptik
  • Shared inbox across chat, email and social messengersnot Haptik
  • Chatbot deflection before a conversation reaches an agentnot Haptik
  • Routing conversations by skill or language on the higher tiersnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Questions people ask

Is Haptik or Freshchat better?
Neither clearly leads. Haptik starts at On request and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Freshchat?
Freshchat has a free tier; the other does not. Paid plans start at On request for Haptik and Free for Freshchat.
Does Haptik or Freshchat run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Freshchat runs on Web, Ios, Android.
Can I use Freshchat for free?
Yes. Freshchat has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Freshchat is typically brought in for.
What can Haptik do that Freshchat cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Freshchat covers Live chat, Chatbots, Campaigns, Instagram. Both handle WhatsApp, Slack, Web support.
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Related pages

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