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Software · head to head

Gladly vs TickTick

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
TickTick logo

TickTick

Software

Stay organized, stay creative

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only TickTick has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; TickTick recurring task options are limited compared to dedicated project management tools
  • They diverge on capability: Gladly covers Lifelong conversation, TickTick covers Calendar integration.

Where they differ

Only the attributes on which Gladly and TickTick actually diverge.

Attributes where Gladly and TickTick differ
AttributeGladlyTickTick
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mac, iOS, iPad, Android, Apple Watch, Windows
Founded20142013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce
  • Magento

Only in TickTick

  • Calendar integration
  • Pomodoro timer
  • Habit tracking
  • Natural language input
  • Collaboration
  • Voice input
  • Location reminders
  • Google Calendar

Both cover

  • Task management

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot TickTick
  • Handling support conversations across voice, messaging and emailnot TickTick

TickTick

  • Personal task managementnot Gladly
  • Team collaborationnot Gladly
  • Project planningnot Gladly
  • Habit trackingnot Gladly
  • Time managementnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

TickTick

  • Recurring task options are limited compared to dedicated project management tools
  • Reporting and analytics are minimal, providing little productivity trend visibility
  • Calendar sync can be slow and unreliable, sometimes causing sync issues across devices
  • API capabilities are basic, limiting direct integrations beyond Zapier and IFTTT
  • Habit tracking becomes less useful once routines are well-established

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

TickTick

Free
  • FreeFree
    • Up to 9 lists
    • Up to 99 tasks per list
    • Basic reminders
  • Premium$35.99/year
    • Up to 299 lists
    • Up to 999 tasks per list
    • Advanced collaboration for up to 30 members

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose TickTick if

  • You need calendar integration.
  • You want to start without paying.
  • You work on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
  • You also want pomodoro timer.
TickTick review

Questions people ask

Is Gladly or TickTick better?
Neither clearly leads. Gladly starts at $180/month and TickTick at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or TickTick?
TickTick has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for TickTick.
Does Gladly or TickTick run on more platforms?
Gladly runs on Web, Ios, Android. TickTick runs on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
Can I use TickTick for free?
Yes. TickTick has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what TickTick is typically brought in for.
What can Gladly do that TickTick cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Knowledge base. TickTick covers Calendar integration, Pomodoro timer, Habit tracking, Natural language input. Both handle Task management.

Answered from the vendors’ own pages

TickTick: What is TickTick?

TickTick is a cross-platform task management and productivity app that combines to-do lists, calendar views, habit tracking, reminders, and a Pomodoro timer. It helps users organize personal and work tasks across 10+ platforms including Mac, iPhone, iPad, Android, and web.

Source
TickTick: What are TickTick's pricing options?

TickTick offers a permanent free plan and a premium plan at $35.99/year (listed price $49.99, currently discounted). The free plan includes up to 9 lists and basic features, while premium unlocks up to 299 lists, advanced collaboration for up to 30 members, and calendar subscriptions.

Source
TickTick: Does TickTick have team features?

TickTick does not offer a dedicated team or family plan. Each user needs their own premium subscription. Premium users can share lists with up to 30 members for collaboration.

Source
TickTick: What integrations does TickTick support?

TickTick supports integrations with 2,000+ apps through third-party platforms like Zapier, Make, n8n, and Integrately. It also supports calendar subscriptions with Google Calendar and Outlook, and has a basic OAuth API for developers.

Source
TickTick: Is TickTick available offline?

TickTick requires an internet connection for syncing across devices. Offline functionality depends on the platform, with some mobile apps offering limited offline access but requiring connectivity for full features.

Source
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Related pages

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