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Software · head to head

Focus@Will vs Gladly

Focus@Will logo

Focus@Will

Software

Music and sounds designed to enhance focus and productivity

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Focus@Will has a free tier, so it costs nothing to try first.
  • Each has a real cost: Focus@Will the App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Focus@Will covers Curated focus music, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Focus@Will and Gladly actually diverge.

Attributes where Focus@Will and Gladly differ
AttributeFocus@WillGladly
Starting priceFree$180/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, IOS, Android, MacOS, WindowsWeb, Ios, Android
Founded20112014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Focus@Will

  • Curated focus music
  • Multiple music channels
  • Built-in focus timer
  • Focus statistics
  • Different music genres
  • Offline access
  • Cross-platform sync
  • Volume control

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Focus@Will

  • Productivitynot Gladly
  • Collaborationnot Gladly
  • Task managementnot Gladly
  • Organizationnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Focus@Will
  • Handling support conversations across voice, messaging and emailnot Focus@Will

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Focus@Will

  • The App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features
  • The same listing states a 30 day money-back guarantee applies to the subscription, implying no refund is available after that window

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Focus@Will

Free
  • FreeFree
    • Limited access to music
    • Basic 25-min timer
    • Ads
  • Basic$4.95/month
    • Unlimited music access
    • Custom timers
    • No ads
  • Pro$9.95/month
    • Everything in Basic
    • Advanced analytics
    • Priority support

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Focus@Will if

  • You need curated focus music.
  • You want to start without paying.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want multiple music channels.
Focus@Will review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Focus@Will or Gladly better?
Neither clearly leads. Focus@Will starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Focus@Will or Gladly?
Focus@Will has a free tier; the other does not. Paid plans start at Free for Focus@Will and $180/month for Gladly.
Does Focus@Will or Gladly run on more platforms?
Focus@Will runs on Web, IOS, Android, MacOS, Windows. Gladly runs on Web, Ios, Android.
Can I use Focus@Will for free?
Yes. Focus@Will has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Focus@Will best used for?
Focus@Will is most often used for productivity, collaboration, task management, organization. Of those, productivity and collaboration are not what Gladly is typically brought in for.
What can Focus@Will do that Gladly cannot?
Focus@Will covers Curated focus music, Multiple music channels, Built-in focus timer, Focus statistics. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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