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Software · head to head

Gladly vs Time Doctor

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Time Doctor logo

Time Doctor

Software

Employee time tracking and productivity monitoring

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Time Doctor historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • They diverge on capability: Gladly covers Lifelong conversation, Time Doctor covers Time tracking with timer.

Where they differ

Only the attributes on which Gladly and Time Doctor actually diverge.

Attributes where Gladly and Time Doctor differ
AttributeGladlyTime Doctor
Starting price$180/month$4/month
PlatformsWeb, Ios, AndroidWeb, IOS, Android, MacOS, Windows
Founded20142011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Time Doctor

  • Time tracking with timer
  • Activity monitoring
  • Screenshots
  • GPS tracking
  • Webcam monitoring
  • Reports and invoicing
  • Mobile apps
  • Team management

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Time Doctor
  • Handling support conversations across voice, messaging and emailnot Time Doctor

Time Doctor

  • Productivitynot Gladly
  • Collaborationnot Gladly
  • Task managementnot Gladly
  • Organizationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Time Doctor

  • Historical tracking data retention is capped by plan: 3 months on Basic and 6 months on Standard, versus 2 years on Premium and Enterprise
  • HRIS and Payroll native integrations are paid add-ons at $200 per integration per month
  • Software Cost Insights add-on costs $3 per user per month on top of the base plan

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Time Doctor

$4/month
  • Basic$4/month
    • Time tracking
    • Reports
    • Mobile apps
  • Standard$6/month
    • Everything in Basic
    • Activity monitoring
    • Screenshots
  • Premium$10/month
    • Everything in Standard
    • GPS tracking
    • Webcam snapshots

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Time Doctor if

  • You need time tracking with timer.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want activity monitoring.
Time Doctor review

Questions people ask

Is Gladly or Time Doctor better?
Neither clearly leads. Gladly starts at $180/month and Time Doctor at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Time Doctor?
Gladly starts at $180/month and Time Doctor at $4/month.
Does Gladly or Time Doctor run on more platforms?
Gladly runs on Web, Ios, Android. Time Doctor runs on Web, IOS, Android, MacOS, Windows.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Time Doctor is typically brought in for.
What can Gladly do that Time Doctor cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Time Doctor covers Time tracking with timer, Activity monitoring, Screenshots, GPS tracking.
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