Customer Support · pricing
Freshworks Customer Service Suite pricing
No tier breakdown is published on the record we hold for Freshworks Customer Service Suite. Below is what is on record, and how it compares with the customer support tools listed alongside it.
- Entry price
- Free, then $19/agent-per-month
- Model
- Not recorded
- Tiers
- -
- Free tier
- Yes
What is on record
The Freshworks Customer Service Suite catalogue entry carries a starting price of $19/agent-per-month, but no tier breakdown. The category comparison below is still useful, and the Freshworks Customer Service Suite review carries the full feature record.
What the product covers
The full Freshworks Customer Service Suite feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Unified inbox
- AI-powered chatbot
- Ticketing system
- Self-service portal
- Analytics
- Automation
Integrations
- Slack
- Microsoft Teams
- Salesforce
- Shopify
- Zapier
Security
- SOC2
- GDPR
- ISO27001
- HIPAA
Platform
- Web support
- Ios support
- Android support
- Api support
People bring Freshworks Customer Service Suite in for customer support, help desk, self-service. If that is not the job you are buying for, the alternatives to Freshworks Customer Service Suite are worth a look before you commit to a tier.
How that compares in Customer Support
Across the 5 customer support tools in this directory that publish a starting price, the median entry point is $29/month. Freshworks Customer Service Suite starts at $19/agent-per-month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Freshworks Customer Service Suite (this page) | Free, then $19/agent-per-month | - | - | |
| Dixa | $39/month | subscription | - | vs Freshworks Customer Service Suite |
| Customerly | Free | subscription | - | vs Freshworks Customer Service Suite |
| Amazon Connect | Free | usage-based | - | vs Freshworks Customer Service Suite |
| Freshservice | $19/month | subscription | - | vs Freshworks Customer Service Suite |
| DelightChat | $29/month | - | - | vs Freshworks Customer Service Suite |
| Chatwoot | Free, then $19/month | - | - | vs Freshworks Customer Service Suite |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Freshworks Customer Service Suite badges page.
Before you pay for Freshworks Customer Service Suite
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: not published on the record we hold. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Freshworks Customer Service Suite runs on web, mobile (ios, android), and is published by Freshworks Inc of San Mateo, CA. The full record is on the Freshworks Customer Service Suite review, and the rest of the category is under best customer support tools.
Freshworks Customer Service Suite pricing on the vendor's own site
Freshworks Customer Service Suite pricing questions
- How much does Freshworks Customer Service Suite cost?
- Freshworks Customer Service Suite starts at $19/agent-per-month. No tier-by-tier breakdown is published on the record we hold.
- Does Freshworks Customer Service Suite have a free plan?
- Yes, Freshworks Customer Service Suite is recorded as free, so it can be used without paying.
- Is Freshworks Customer Service Suite expensive for a customer support tool?
- It starts below the middle of its category. Across the 5 customer support tools in this directory that publish a starting price, the median entry point is $29/month; Freshworks Customer Service Suite starts at $19/agent-per-month.
- Which customer support tools can I use without paying?
- 3 of the 8 customer support tools listed alongside Freshworks Customer Service Suite have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with Freshworks Customer Service Suite?
- The record lists 19 features across 4 areas: core, integrations, security, platform. In practice it is brought in for customer support, help desk, self-service.
- Does Freshworks Customer Service Suite charge per user?
- The record carries a price and a billing period, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Freshworks Customer Service Suite prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Freshworks Customer Service Suite against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with Freshworks Customer Service Suite covering price, platforms and features.