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Software · head to head

Freshdesk vs ProofHub

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
ProofHub logo

ProofHub

Software

All-in-one project management and team collaboration

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; ProofHub the Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • They diverge on capability: Freshdesk covers Ticketing, ProofHub covers Tasks.

Where they differ

Only the attributes on which Freshdesk and ProofHub actually diverge.

Attributes where Freshdesk and ProofHub differ
AttributeFreshdeskProofHub
Starting price$19/monthOn request
PlatformsWebWeb, Ios, Android
Founded20102011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in ProofHub

  • Tasks
  • Discussions
  • Proofing
  • Time tracking
  • Gantt charts
  • Google Drive
  • Dropbox
  • Box

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot ProofHub
  • Customer support portal and knowledge basenot ProofHub
  • Multi-channel support coordinationnot ProofHub
  • AI-assisted support agent interactionnot ProofHub

ProofHub

  • Project management with unlimited users on a flat monthly feenot Freshdesk
  • Proofing and reviewing files alongside task and discussion trackingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

ProofHub

  • The Ultimate Control plan advertises $89 a month for the first 3 months and then charges $135, so the headline is an introductory rate
  • The Essential plan caps projects at 40 and storage at 15 GB
  • Storage is 100 GB even on the higher plan, which is low for a tool holding project files
  • There is no free tier, and the entry price is a flat $45 a month billed annually

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

ProofHub

On request
  • Essential$45/month
    • 40 projects
    • Unlimited users
    • Core features
  • Ultimate Control$89/month
    • Unlimited projects
    • Advanced features
    • White labeling

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose ProofHub if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want discussions.
ProofHub review

Questions people ask

Is Freshdesk or ProofHub better?
Neither clearly leads. Freshdesk starts at $19/month and ProofHub at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or ProofHub?
Freshdesk starts at $19/month and ProofHub at On request.
Does Freshdesk or ProofHub run on more platforms?
Freshdesk runs on Web. ProofHub runs on Web, Ios, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what ProofHub is typically brought in for.
What can Freshdesk do that ProofHub cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. ProofHub covers Tasks, Discussions, Proofing, Time tracking. Both handle Slack, GDPR.
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