FireHydrantvs
incident.io
incident.io: Incident management with monthly and annual billing options
FireHydrant
All-in-one incident management for alerting, on-call, and response
Overview
What FireHydrant does
FireHydrant is an all-in-one incident management platform designed to help teams resolve incidents up to 90% faster and prevent them from happening again. The platform integrates on-call management, alerting, AI-powered automation, and post-incident analysis into a single solution that works within Slack and Microsoft Teams. FireHydrant guides teams through the full incident lifecycle with Plan phase capabilities including automated runbooks and service catalogs, Respond phase with collaborative incident resolution and status pages, and Improve phase with AI-enhanced retrospectives and analytics. The platform includes AI capabilities for incident summaries, status page updates, and live video transcriptions from Zoom and Google Meet. FireHydrant is built by engineers who experienced incident management challenges firsthand and is enterprise-grade with SOC 2 compliance, SSO, RBAC, audit logs, SCIM authentication, and 350+ API endpoints. The company was founded in 2018 and was acquired by Freshworks in December 2025.
What people use it for
- Manage incidents directly from Slack or Teams
- Automate incident response with runbooks
- Triage incidents and track ownership
- Run post-incident retrospectives
- Communicate incidents to customers automatically
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about FireHydrant.
- Free tier has limited functionality with only 2 runbooks
- Pro plan billing is annual-only (no monthly option)
- AI features concentrated in Enterprise tier
- Pricing per responder can increase with team size
Cross-shopped
What people choose instead of FireHydrant
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- FireHydrantvsRootly
Rootly: AI-native incident management with similar feature set
- FireHydrantvsPagerDuty
PagerDuty: Established incident management platform with broader integrations
Pricing
What FireHydrant costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Up to 10 responders
- 2 runbooks
- Slack and Teams chatbot
- 1 public status page
- 3 integrations
Pro
$25 /responder-month
- 5 runbooks
- Slack and Teams chatbot
- 1 retrospective template
- Unlimited public status pages
- Service catalog
- 10 custom fields
Enterprise
On request
- Everything in Pro plus
- Viewer licenses
- Unlimited runbooks
- Private incidents
- FireHydrant AI features
- Private status pages
Capabilities
Features
Automated runbooks
Codified response procedures for common incidents
On-call management
Alert routing and notification system
Service catalog
Track service ownership and dependencies
Incident response collaboration
Slack and Teams integration with chat-based workflows
AI incident insights
Automated updates and transcriptions
Status pages
Incident-specific and system-wide status communication
AI retrospectives
Automated action item capture and follow-up
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is included in the free FireHydrant plan?
The free plan supports up to 10 responders, includes 2 runbooks, Slack and Teams chatbot, 1 public status page, and basic integrations (3).
SourceHow much does FireHydrant Pro cost?
FireHydrant Pro costs $25 per responder per month, billed annually. This includes 5 runbooks, unlimited status pages, and all core incident management features.
SourceCan I pay monthly for FireHydrant Pro?
No, the Pro plan requires annual billing to get the $25/responder/month rate. Contact sales for enterprise monthly billing options.
SourceWhat AI features does FireHydrant offer?
FireHydrant AI is available in Enterprise plan and includes automated incident summaries, status page updates, live video transcription from Zoom and Google Meet, and triage assistance.
SourceBehind it
Who makes FireHydrant
- Company
- FireHydrant
- Based in
- New York, NY
- Founders
- Daniel Condomitti, Robert Ross, Dylan Nielsen
Timeline
FireHydrant over time
- Acquisition2025-12-15
Acquired by Freshworks for undisclosed terms
Source
Keep looking
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Softwr does not host reviews and shows no star rating for FireHydrant, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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FireHydrant badge
Its rating, and an embed for your own site
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