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Field Service · head to head

FaciliWorks vs Sage X3

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Sage X3 logo

Sage X3

ERP

Mid-market ERP sold and implemented almost entirely through Sage partners

From
$1500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Sage X3 sage sells X3 through partners rather than direct, so implementation quality varies more than the software does, and a weak partner produces a failed project on a product that works fine elsewhere.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Sage X3 covers Multi-company and multi-legislation finance.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Sage X3 actually diverge.

Attributes where FaciliWorks and Sage X3 differ
AttributeFaciliWorksSage X3
Starting priceOn request$1500/month
Pricing modelquotesubscription
PlatformsWindows, Web, iOS, Android, On-premiseCloud, Windows, Web
CategoryField ServiceERP
FoundedUnknown1981

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Sage X3

  • Multi-company and multi-legislation finance
  • Manufacturing
  • Inventory and warehouse
  • Purchasing
  • Sales and pricing
  • Project accounting
  • Quality control
  • Development framework

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Sage X3
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Sage X3
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Sage X3
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Sage X3

Sage X3

  • A group with subsidiaries in several countries consolidating from separate accounting systems into one ledgernot FaciliWorks
  • A food or chemical manufacturer needing lot traceability and formulation alongside standard financialsnot FaciliWorks
  • A distributor with multiple warehouses and complex customer specific pricing that spreadsheets no longer containnot FaciliWorks
  • A business that has outgrown a small business accounting package but cannot justify a tier one ERP programmenot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Sage X3

  • Sage sells X3 through partners rather than direct, so implementation quality varies more than the software does, and a weak partner produces a failed project on a product that works fine elsewhere.
  • Payroll is not part of X3 in most markets and is bought as a separate product or a third party service, so an organisation assuming a complete back office in one licence finds an extra vendor, an extra integration and an extra bill.
  • The product uses its own development language and toolset rather than a mainstream stack, so the pool of people who can maintain a customised installation is small, expensive and largely employed by partners.
  • Heavy customisation is possible and consequently common, and customised installations are harder to upgrade, which surfaces years later as a business running an old version because taking the current one means retesting and reworking every modification.
  • The North American partner ecosystem and third party add-on market are thinner than for the products X3 competes with, so niche requirements are more often met by custom development than by buying something already built.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Sage X3

$1500/month
  • Standard$1500/month
    • Core ERP functionality
    • Financial management
    • Inventory management
  • Enterprise$3000/month
    • Multi-company support
    • Advanced manufacturing
    • Business intelligence

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Sage X3 if

  • You need multi-company and multi-legislation finance.
  • You work on Cloud, Windows, Web.
  • You also want manufacturing.
Sage X3 review

Questions people ask

Is FaciliWorks or Sage X3 better?
Neither clearly leads. FaciliWorks starts at On request and Sage X3 at $1500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Sage X3?
FaciliWorks starts at On request and Sage X3 at $1500/month.
Does FaciliWorks or Sage X3 run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Sage X3 runs on Cloud, Windows, Web.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Sage X3 is typically brought in for.
What can FaciliWorks do that Sage X3 cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Sage X3 covers Multi-company and multi-legislation finance, Manufacturing, Inventory and warehouse, Purchasing.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Sage X3: Is Sage X3 a cloud product?

It is offered as a hosted subscription, commonly on AWS, but it is not a multi-tenant SaaS product in the way Plex or NetSuite are. You still have your own instance and you still own the upgrade decision, which is both more control and more work.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Sage X3: How do I choose a partner?

Ask for two references at your revenue, in your industry, on the version you are buying, and speak to them without the partner present. Ask who specifically will be on your project, how long they have worked on X3, and what happens if they leave mid engagement.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Sage X3: Does the licence cost tell me what the project costs?

No. For mid-market ERP the services bill commonly matches or exceeds the first year of software, and the subscription clock usually starts before go live, so the first year of licence buys considerably less usable time than it appears to.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Sage X3: Who should not buy X3?

A single entity operating in one country, because the multi-company and multi-legislation depth is the main reason to pay for this rather than something simpler, and a business paying for it without using it has overbought.

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