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ERP · head to head

DEAR Systems vs FaciliWorks

DEAR Systems logo

DEAR Systems

ERP

Cloud inventory management for growing businesses

From
$349/month
Rated
-
Full reviewWebsite
FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DEAR Systems dEAR Systems is sold as Cin7 Core and priced on the Cin7 pricing page; FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • They diverge on capability: DEAR Systems covers Inventory control, FaciliWorks covers Perpetual or subscription licensing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which DEAR Systems and FaciliWorks actually diverge.

Attributes where DEAR Systems and FaciliWorks differ
AttributeDEAR SystemsFaciliWorks
Starting price$349/monthOn request
Pricing modelsubscriptionquote
PlatformsCloud, Web, MobileWindows, Web, iOS, Android, On-premise
CategoryERPField Service
Founded2012Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DEAR Systems

  • Inventory control
  • Purchase orders
  • Sales orders
  • Manufacturing
  • Accounting integration
  • Xero
  • QuickBooks
  • Shopify

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

What people use each for

The jobs each tool is most often brought in to do.

DEAR Systems

  • Inventory and order management for wholesale and e-commerce sellersnot FaciliWorks
  • Manufacturing with bills of materials and material requirements planningnot FaciliWorks
  • Syncing stock and orders with Xero or QuickBooks Onlinenot FaciliWorks
  • Multi warehouse stock control across unlimited locationsnot FaciliWorks

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot DEAR Systems
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot DEAR Systems
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot DEAR Systems
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot DEAR Systems

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DEAR Systems

  • DEAR Systems is sold as Cin7 Core and priced on the Cin7 pricing page
  • The $349 per month Standard plan caps sales orders at 6,000 per year, includes 5 users and 2 e-commerce integrations
  • Material requirements planning requires the Pro plan at $599 per month
  • Advanced warehouse management requires the Advanced plan at $1,199 per month
  • Additional users, extra integrations, API access, forecasting and advanced automations all cost extra and are priced by the sales team
  • The Omni enterprise plan is custom priced with no published rate

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Pricing, plan by plan

DEAR Systems

$349/month
  • Standard$349/month
    • 5 users
    • 6000 annual sale orders
    • 2 e-commerce integrations
  • Pro$599/month
    • 10 users
    • 24000 annual sale orders
    • 4 e-commerce integrations
  • Advanced$1199/month
    • 15 users
    • 120000 annual sale orders
    • 6 e-commerce integrations
  • Omni$null/month
    • 8 users
    • Flexible annual sale orders
    • 5 e-commerce integrations

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Which should you pick?

Choose DEAR Systems if

  • You need inventory control.
  • You work on Cloud, Web, Mobile.
  • You also want purchase orders.
DEAR Systems review

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Questions people ask

Is DEAR Systems or FaciliWorks better?
Neither clearly leads. DEAR Systems starts at $349/month and FaciliWorks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DEAR Systems or FaciliWorks?
DEAR Systems starts at $349/month and FaciliWorks at On request.
Does DEAR Systems or FaciliWorks run on more platforms?
DEAR Systems runs on Cloud, Web, Mobile. FaciliWorks runs on Windows, Web, iOS, Android, On-premise.
What is DEAR Systems best used for?
DEAR Systems is most often used for inventory and order management for wholesale and e-commerce sellers, manufacturing with bills of materials and material requirements planning, syncing stock and orders with xero or quickbooks online, multi warehouse stock control across unlimited locations. Of those, inventory and order management for wholesale and e-commerce sellers and manufacturing with bills of materials and material requirements planning are not what FaciliWorks is typically brought in for.
What can DEAR Systems do that FaciliWorks cannot?
DEAR Systems covers Inventory control, Purchase orders, Sales orders, Manufacturing. FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment.

Answered from the vendors’ own pages

DEAR Systems: How much does Dear Systems (Cin7) cost?

Dear Systems pricing starts at $349/month for the Standard tier, $599/month for the Pro tier (most popular), $1199/month for Advanced, and custom pricing for the Omni enterprise solution.

Source
FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

DEAR Systems: What features does each Dear Systems plan include?

Standard includes 5 users and 6000 annual orders. Pro (most popular) adds 10 users, 24000 orders, and MRP. Advanced provides 15 users, 120000 orders, and advanced warehouse management. Omni offers enterprise customization with flexible user and order limits.

Source
FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

DEAR Systems: How many users and integrations are included in Dear Systems plans?

Standard tier includes 5 users and 2 e-commerce integrations. Pro tier includes 10 users and 4 integrations. Advanced tier includes 15 users and 6 integrations. Additional users and integrations are available as paid add-ons.

Source
FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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