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Field Service · head to head

FaciliWorks vs SYSPRO

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
SYSPRO logo

SYSPRO

ERP

Long-established mid-market manufacturing ERP, sold through a partner channel

From
$1200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; SYSPRO sYSPRO is sold and implemented mainly through partners, so implementation quality varies more than the software does, and the reference you need is the partner's on a project like yours rather than the vendor's customer list.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, SYSPRO covers Inventory management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and SYSPRO actually diverge.

Attributes where FaciliWorks and SYSPRO differ
AttributeFaciliWorksSYSPRO
Starting priceOn request$1200/month
Pricing modelquotesubscription
PlatformsWindows, Web, iOS, Android, On-premiseCloud, On-premise, Web
CategoryField ServiceERP
FoundedUnknown1978

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in SYSPRO

  • Inventory management
  • Manufacturing
  • Requirements planning
  • Financials
  • Purchasing
  • Quality and traceability
  • Deployment choice
  • Partner channel

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot SYSPRO
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot SYSPRO
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot SYSPRO
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot SYSPRO

SYSPRO

  • A mid-sized manufacturer that cannot accurately state inventory value or job cost from its current systemsnot FaciliWorks
  • A distributor needing lot traceability for regulated or perishable goods without a tier one budgetnot FaciliWorks
  • A make to order engineering business tracking work in progress across several concurrent jobsnot FaciliWorks
  • A company that wants an established ERP with a long support history rather than a recently launched productnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

SYSPRO

  • SYSPRO is sold and implemented mainly through partners, so implementation quality varies more than the software does, and the reference you need is the partner's on a project like yours rather than the vendor's customer list.
  • The cloud offering is hosted single-tenant infrastructure rather than multi-tenant SaaS, so you continue to own the upgrade project and the testing it requires, and buyers expecting the vendor to handle version changes for them are mistaken.
  • Payroll and human resources coverage varies substantially by region and is absent or partial in several markets, so a buyer assuming a complete back office in one licence will be adding a separate vendor and an integration.
  • Adjacent capability such as customer relationship management, advanced planning and business intelligence is thinner than in the larger suites, so most installations end up with third party products alongside and the integration cost belongs in the business case.
  • The user interface and reporting reflect a long product history rather than current design conventions, which raises training effort and makes the product a harder sell internally to staff who use consumer-grade software elsewhere.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

SYSPRO

$1200/month
  • Standard$1200/month
    • Financial management
    • Manufacturing
    • Supply chain
  • Premium$2500/month
    • Advanced modules
    • Analytics
    • Priority support

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose SYSPRO if

  • You need inventory management.
  • You work on Cloud, On-premise, Web.
  • You also want manufacturing.
SYSPRO review

Questions people ask

Is FaciliWorks or SYSPRO better?
Neither clearly leads. FaciliWorks starts at On request and SYSPRO at $1200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or SYSPRO?
FaciliWorks starts at On request and SYSPRO at $1200/month.
Does FaciliWorks or SYSPRO run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. SYSPRO runs on Cloud, On-premise, Web.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what SYSPRO is typically brought in for.
What can FaciliWorks do that SYSPRO cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. SYSPRO covers Inventory management, Manufacturing, Requirements planning, Financials.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

SYSPRO: Is SYSPRO a cloud ERP?

It is available hosted on Azure, but as your own instance rather than as shared multi-tenant software. That gives you control over when you upgrade and leaves the upgrade work with you and your partner.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

SYSPRO: Who implements it?

Regional partners in most markets, with the vendor's own offices involved to differing degrees by country. Establish which entity holds your contract and who provides first-line support before you sign.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

SYSPRO: What size of company is it for?

Small and mid-sized manufacturers and distributors, roughly in the tens to low hundreds of millions in revenue. Below that it is more system than most businesses need. Well above it, the multi-country and consolidation demands usually push buyers to a larger suite.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

SYSPRO: Does the licence tell me the project cost?

No. As with most mid-market ERP, the partner services and data migration bill commonly matches or exceeds the first year of software, and the subscription usually begins before go live, so plan for both from the start.

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