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Field Service · head to head

FaciliWorks vs Metasfresh

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Metasfresh logo

Metasfresh

ERP

Open-source ERP for mid-sized wholesale and manufacturing

From
€99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Metasfresh cloud hosting is charged separately from user licences at EUR 299 per month on monthly billing or EUR 249 per month on annual billing
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Metasfresh covers Supply chain.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Metasfresh actually diverge.

Attributes where FaciliWorks and Metasfresh differ
AttributeFaciliWorksMetasfresh
Starting priceOn request€99/month
Pricing modelquotesubscription
PlatformsWindows, Web, iOS, Android, On-premiseSelf-hosted, Cloud, Web
CategoryField ServiceERP
FoundedUnknown2015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Metasfresh

  • Supply chain
  • Inventory
  • Manufacturing
  • Purchasing
  • Accounting
  • Wholesale management
  • Custom modules
  • EDI systems

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Metasfresh
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Metasfresh
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Metasfresh
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Metasfresh

Metasfresh

  • Open source ERP for procurement, sales, warehouse and accountingnot FaciliWorks
  • Hosting an ERP in a German data centre on a dedicated servernot FaciliWorks
  • Self hosting an ERP where the source code must be inspectablenot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Metasfresh

  • Cloud hosting is charged separately from user licences at EUR 299 per month on monthly billing or EUR 249 per month on annual billing
  • The EUR 79 per user per month annual rate requires minimum user quantities that depend on company size; monthly billing costs EUR 99 per user per month
  • The mandatory starter package covering setup, customisation, project management and training is priced individually on request
  • Standard support is email only during business hours; a 24/7 SLA is a separate contract on request
  • All published prices exclude VAT
  • Projects larger than the L size starter package require an individual quote

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Metasfresh

€99/month
  • Starter Package$null/custom
    • Initial system setup
    • Customization of windows and documents
    • Project management
  • User Fee$99/month
    • Monthly billing
    • Access to all developments
    • Support and integration
  • User Fee (annual)$79/month
    • Annual billing minimum
    • Access to all developments
    • Support and integration
  • Cloud Hosting$299/month
    • Monthly billing
    • Secure data transfer
    • Real-time backup

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Metasfresh if

  • You need supply chain.
  • You work on Self-hosted, Cloud, Web.
  • You also want inventory.
Metasfresh review

Questions people ask

Is FaciliWorks or Metasfresh better?
Neither clearly leads. FaciliWorks starts at On request and Metasfresh at €99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Metasfresh?
FaciliWorks starts at On request and Metasfresh at €99/month.
Does FaciliWorks or Metasfresh run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Metasfresh runs on Self-hosted, Cloud, Web.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Metasfresh is typically brought in for.
What can FaciliWorks do that Metasfresh cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Metasfresh covers Supply chain, Inventory, Manufacturing, Purchasing.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Metasfresh: What is metasfresh's monthly user fee?

metasfresh charges per-user monthly fees starting at 99 euros per user with monthly billing or 79 euros per user with annual billing (minimum user quantity required based on company size). This includes access to all ERP developments, support, integration, and custom configuration.

Source
FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Metasfresh: How much does metasfresh cloud hosting cost?

metasfresh Cloud Hosting costs 299 euros per month with monthly billing or 249 euros per month with annual billing. This includes secure data transfer, real-time backup, dedicated German server infrastructure, and comprehensive support.

Source
FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Metasfresh: Is there a one-time setup fee for metasfresh?

Yes, metasfresh includes a Starter Package with one-time costs for initial system setup, customization, project management, and multiplier training with online meeting room access. Exact pricing is available upon request based on company size and requirements.

Source
FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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