Softwr

Customer Success · head to head

Amity vs EverAfter

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
EverAfter logo

EverAfter

Customer Success

Builds customer-facing portals from CRM data without engineering, now part of Base

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; EverAfter base acquired EverAfter on 21 January 2026 and is merging it into a combined engagement platform, so the standalone product roadmap is now subordinate to that integration and renewal packaging is likely to change; get post-integration terms in writing before signing multi-year.
  • They diverge on capability: Amity covers Health scores, EverAfter covers Customer-facing hubs.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Amity and EverAfter actually diverge.

Attributes where Amity and EverAfter differ
AttributeAmityEverAfter
Starting price$300/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, API
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Slack

Only in EverAfter

  • Customer-facing hubs
  • No-code studio
  • Live CRM data binding
  • Onboarding plans
  • KPI and value reporting
  • Templates by segment
  • Task and owner tracking
  • Resource centre

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot EverAfter
  • Smbnot EverAfter
  • Ease Of Usenot EverAfter

EverAfter

  • A software company moving 400 low-touch accounts from email check-ins to a self-serve onboarding hub without hiring more CSMsnot Amity
  • A customer success operations lead who needs onboarding plans visible to the customer rather than buried in an internal Gainsight viewnot Amity
  • An implementation team running a 90-day rollout where the customer needs a live task list showing what is blocked on their sidenot Amity
  • A renewals team that wants each account to see its own usage and value metrics ahead of a renewal conversationnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

EverAfter

  • Base acquired EverAfter on 21 January 2026 and is merging it into a combined engagement platform, so the standalone product roadmap is now subordinate to that integration and renewal packaging is likely to change; get post-integration terms in writing before signing multi-year.
  • EverAfter is an experience layer over data you already hold, so an organisation without Salesforce, HubSpot or a customer success platform feeding it gets very little standalone value and must solve its data problem first.
  • Pricing is not published and third-party transaction data shows an extremely wide range, roughly 9,000 to 125,000 USD a year, which means the quote you receive depends heavily on negotiation rather than on a published rate card.
  • A customer-facing portal only works if customers log into it, and adoption on the customer side is outside your control, so hubs frequently become a well-designed artefact that the CSM still has to chase by email anyway.
  • Building and maintaining differentiated hub templates per segment is genuine ongoing operations work, and teams that bought it to reduce CSM workload often find they have shifted effort to a CS operations person rather than removed it.

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

EverAfter

On request
  • EverAfter$undefined/year
    • Customer-facing hubs
    • No-code studio builder
    • Live CRM data binding

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose EverAfter if

  • You need customer-facing hubs.
  • You work on Web, API.
  • You also want no-code studio.
EverAfter review

Questions people ask

Is Amity or EverAfter better?
Neither clearly leads. Amity starts at $300/month and EverAfter at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or EverAfter?
Amity starts at $300/month and EverAfter at On request.
Does Amity or EverAfter run on more platforms?
Amity runs on Web. EverAfter runs on Web, API.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what EverAfter is typically brought in for.
What can Amity do that EverAfter cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. EverAfter covers Customer-facing hubs, No-code studio, Live CRM data binding, Onboarding plans.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

Source
EverAfter: Who owns EverAfter?

Base acquired EverAfter on 21 January 2026. Both companies stated existing customers continue to be supported while the products are integrated.

EverAfter: Does it replace Gainsight or Totango?

No. It is a customer-facing layer that reads from an internal customer success platform or CRM, so most buyers run it alongside one rather than instead of one.

EverAfter: What does it cost?

Pricing is not published. Third-party transaction data places annual contracts roughly between 9,000 and 125,000 USD depending on scale and scope.

EverAfter: Do I need engineers to build the portals?

No. The studio is designed for a non-technical CS operations person to assemble widgets and templates, which is its main practical advantage.

Share

Related pages

More on Amity

More on EverAfter

Keep looking

Other head to heads