Is Drift or Jivochat better?

Neither clearly leads. Drift starts at $2500/month and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Drift or Jivochat?

Jivochat has a free tier; the other does not. Paid plans start at $2500/month for Drift and Free for Jivochat.

Does Drift or Jivochat run on more platforms?

Drift runs on Web. Jivochat runs on Web, Mobile app, IOS, Android.

Can I use Jivochat for free?

Yes. Jivochat has a free tier, so you can try it without paying. Drift starts at $2500/month.

What is Drift best used for?

Drift is most often used for lead qualification, meeting booking, customer support, account-based marketing. Of those, lead qualification and meeting booking are not what Jivochat is typically brought in for.

What can Drift do that Jivochat cannot?

Drift covers AI chatbots, Meeting scheduling, Email sequences, Visitor intelligence. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Slack.

Technology · head to head

Drift vs Jivochat

Drift

Technology

The Conversation Cloud

From: $2500/month
Rated: -

Full review Website

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From: Free
Rated: -

Full review Website

The short version

Only Jivochat has a free tier, so it costs nothing to try first.
Each has a real cost: Drift product is being sunset by Salesloft with successor service (1mind) recommended; Jivochat the free plan keeps only 2 months of chat history and has no CRM
They diverge on capability: Drift covers AI chatbots, Jivochat covers Phone integration.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Drift and Jivochat actually diverge.

Attributes where Drift and Jivochat differ
Attribute	Drift	Jivochat
Starting price	$2500/month	Free
Pricing model	Unknown	subscription
Free tier	No	Yes
Platforms	Web	Web, Mobile app, IOS, Android
Category	Technology	Live Chat
Founded	2015	2008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Drift

AI chatbots
Meeting scheduling
Email sequences
Visitor intelligence
Conversation routing
Mobile app
Analytics dashboard
Salesforce

Only in Jivochat

Phone integration
Email support
Chatbot builder
CRM
Telegram
Viber
Web support
Mobile app support

Both cover

Live chat
Slack

What people use each for

The jobs each tool is most often brought in to do.

Drift

Lead qualificationnot Jivochat
Meeting bookingnot Jivochat
Customer supportnot Jivochat
Account-based marketingnot Jivochat
Sales accelerationnot Jivochat

Jivochat

Live chat and messaging support across website and social channelsnot Drift
Handling customer conversations from one agent inboxnot Drift

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Drift

Product is being sunset by Salesloft with successor service (1mind) recommended
Mandatory bundling within Salesloft increases cost
No free tier available
Customer support and knowledge base have been deprioritized
Limited to enterprise B2B pipeline generation focus

Jivochat

The free plan keeps only 2 months of chat history and has no CRM
The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
The WhatsApp module is a $27 a month add on on every plan including Enterprise
The Professional plan caps the account at 100 agents
Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Drift

$2500/month

No published plan breakdown. See the Drift review.

Jivochat

Free

FreeFree
- 5 agents included
- Online chat for websites and social media integration
- Basic callback and offline forms
Basic$28/month
- Per-agent pricing ($28/agent/month)
- Proactive invitations and visitor monitoring
- Anti-spam protection and JivoChat CRM included
Professional$42/month
- $42 per agent per month
- Telephony Plus module and WhatsApp integration
- Chat rescue and chatbot integration
Enterprise$56/month
- $56 per agent per month
- Mobile SDK and advanced chat routing
- Unlimited agents (vs 100 cap on other paid tiers)

Which should you pick?

Choose Drift if

You need ai chatbots.
You also want meeting scheduling.

Drift review

Choose Jivochat if

You need phone integration.
You want to start without paying.
You work on Web, Mobile app, IOS, Android.
You also want email support.

Jivochat review

Questions people ask

Is Drift or Jivochat better?: Neither clearly leads. Drift starts at $2500/month and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Drift or Jivochat?: Jivochat has a free tier; the other does not. Paid plans start at $2500/month for Drift and Free for Jivochat.
Does Drift or Jivochat run on more platforms?: Drift runs on Web. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Jivochat for free?: Yes. Jivochat has a free tier, so you can try it without paying. Drift starts at $2500/month.
What is Drift best used for?: Drift is most often used for lead qualification, meeting booking, customer support, account-based marketing. Of those, lead qualification and meeting booking are not what Jivochat is typically brought in for.
What can Drift do that Jivochat cannot?: Drift covers AI chatbots, Meeting scheduling, Email sequences, Visitor intelligence. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Slack.

Answered from the vendors’ own pages

Drift: What is the current status of Drift in 2026?

On March 6, 2026, Clari and Salesloft announced the gradual sunset of Drift's conversational marketing solution, with 1mind named as its exclusive AI successor. Drift remains available but its future is limited.

Source

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source

Drift: How much does Drift cost?

Drift pricing starts around $2,500/month ($30,000/year) for Premium chat-only capabilities, with Enterprise plans exceeding $80,000/year. Drift is bundled within Salesloft and billed annually only.

Source

Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source

Drift: What features come with Drift Premium?

Premium plans include live chat widget, custom chatbot flows, meeting scheduling with calendar integration, basic playbooks, email sequences, and standard integrations.

Source

Drift: Does Drift offer a free plan?

No, Drift no longer publicly advertises a free plan as of 2026. All plans require annual billing through Salesloft.

Source

Drift vs Jivochat

Drift

Jivochat

The short version

Where they differ

What each one covers

Only in Drift

Only in Jivochat

Both cover

What people use each for

Drift

Jivochat

Where each one falls short

Drift

Jivochat

Pricing, plan by plan

Drift

Jivochat

Which should you pick?

Choose Drift if

Choose Jivochat if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Drift

More on Jivochat

Keep looking

Other head to heads