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Software · head to head

DoorDash vs Tock

DoorDash logo

DoorDash

Software

Food delivery marketplace for restaurants

From
$15/order
Rated
-
Full reviewWebsite
Tock logo

Tock

Software

All-in-one reservation and events platform

From
$199/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DoorDash commission rates reach 30% on Premier plan, limiting restaurant profitability; Tock tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)
  • They diverge on capability: DoorDash covers Delivery logistics, Tock covers Reservations.

Where they differ

Only the attributes on which DoorDash and Tock actually diverge.

Attributes where DoorDash and Tock differ
AttributeDoorDashTock
Starting price$15/order$199/month
Pricing modeltransactionsubscription
Founded20132014

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DoorDash

  • Delivery logistics
  • Order management
  • Customer reach
  • Marketing tools
  • Analytics
  • Menu management
  • Clover
  • Olo

Only in Tock

  • Reservations
  • Prepaid bookings
  • Event ticketing
  • Experiences
  • Table management
  • CRM
  • Stripe
  • Google

Both cover

  • Toast
  • Square
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

DoorDash

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Tock

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DoorDash

  • Commission rates reach 30% on Premier plan, limiting restaurant profitability
  • Algorithm-driven order routing can disadvantage restaurants without premium plans
  • Limited control over delivery logistics and delivery time estimates

Tock

  • Tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)

Pricing, plan by plan

DoorDash

$15/order
  • Basic$15/percent
    • Delivery
    • Pickup
    • Lower visibility
  • Plus$25/percent
    • DashPass visibility
    • Marketing
  • Premier$30/percent
    • Highest visibility
    • Premium support

Tock

$199/month
  • Basic$199/month
    • Reservations
    • Basic features
  • Plus$699/month
    • Events
    • Prepaid
    • Marketing
  • ProFree
    • Custom pricing
    • Full features

Which should you pick?

Choose DoorDash if

  • You need delivery logistics.
  • You work on Web, iOS, Android.
  • You also want order management.
DoorDash review

Choose Tock if

  • You need reservations.
  • You work on Web, Ios, Android.
  • You also want prepaid bookings.
Tock review

Questions people ask

Is DoorDash or Tock better?
Neither clearly leads. DoorDash starts at $15/order and Tock at $199/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DoorDash or Tock?
DoorDash starts at $15/order and Tock at $199/month.
Does DoorDash or Tock run on more platforms?
DoorDash runs on Web, iOS, Android. Tock runs on Web, Ios, Android.
What is DoorDash best used for?
DoorDash is most often used for point of sale, order management, inventory control, staff scheduling.
What can DoorDash do that Tock cannot?
DoorDash covers Delivery logistics, Order management, Customer reach, Marketing tools. Tock covers Reservations, Prepaid bookings, Event ticketing, Experiences. Both handle Toast, Square, Web support, Ios support.

Answered from the vendors’ own pages

DoorDash: What commission rates does DoorDash charge restaurants?

DoorDash offers three plans with commission rates: Basic at 15%, Plus for DashPass customers, and Premier at 30%. Pickup orders carry 6% commission across all plans.

Source
DoorDash: Does DoorDash charge activation fees?

No, DoorDash offers $0 activation fees for all restaurants joining their delivery platform.

Source
DoorDash: What is DashPass?

DashPass is DoorDash's customer subscription service that provides discounted delivery fees, reduced service fees, and exclusive deals for subscribers.

Source
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