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Customer Support · head to head

Dialpad Contact Center vs RingCentral

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Free plan
No
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, RingCentral covers VoIP calling.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad Contact Center and RingCentral actually diverge.

Attributes where Dialpad Contact Center and RingCentral differ
AttributeDialpad Contact CenterRingCentral
Starting price$95/month$24.99/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows, Macos, Ios, Android
CategoryCustomer SupportTelecommunications
Founded20111999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • HubSpot
  • Zendesk
  • ServiceNow

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Microsoft Teams
  • Slack

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • HIPAA
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot RingCentral
  • Routing and monitoring customer calls with live transcriptionnot RingCentral

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot Dialpad Contact Center
  • Companies needing AI-powered call handling and receptionist featuresnot Dialpad Contact Center
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is Dialpad Contact Center or RingCentral better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or RingCentral?
Dialpad Contact Center starts at $95/month and RingCentral at $24.99/month.
Does Dialpad Contact Center or RingCentral run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. RingCentral runs on Web, Windows, Macos, Ios, Android.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what RingCentral is typically brought in for.
What can Dialpad Contact Center do that RingCentral cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Analytics, Salesforce, SOC2, HIPAA.

Answered from the vendors’ own pages

Dialpad Contact Center: How does Dialpad pricing work?

Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.

Source
RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
Dialpad Contact Center: What is Dialpad's free trial offer?

Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.

Source
RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
Dialpad Contact Center: Does Dialpad charge for idle time?

No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.

Source
RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
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