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Customer Support · head to head

Dialpad Contact Center vs Telesign

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Free plan
No
Full reviewWebsite
Telesign logo

Telesign

Telecommunications

Phone number verification and fraud scoring rather than general purpose messaging

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Telesign risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Telesign covers Phone number verification.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Dialpad Contact Center and Telesign actually diverge.

Attributes where Dialpad Contact Center and Telesign differ
AttributeDialpad Contact CenterTelesign
Starting price$95/monthOn request
Pricing modelsubscriptionPer message and per verification, priced by destination country
PlatformsWeb, Desktop, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in Telesign

  • Phone number verification
  • Phone number intelligence
  • Risk scoring
  • Published SMS rate card
  • Delivery routing

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Telesign
  • Routing and monitoring customer calls with live transcriptionnot Telesign

Telesign

  • Consumer platforms blocking fake account creation at signupnot Dialpad Contact Center
  • Fintechs and marketplaces checking SIM swap history before a high value actionnot Dialpad Contact Center
  • Businesses suffering promotion and free trial abuse from disposable numbersnot Dialpad Contact Center
  • Products needing passcode delivery optimised for completion rather than lowest costnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Telesign

  • Risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • No voice pricing is published at all: every one of the 233 destinations in its public rate card lists voice as quote only, so voice cost cannot be modelled in advance.
  • It is a verification and risk product, so a business that also needs general purpose messaging will run a second vendor for that traffic.
  • Number intelligence quality varies by country because it depends on operator data availability, and coverage in some markets is thinner than the global claim implies.
  • The underlying carrier assets belong to its sibling companies rather than to Telesign, so network questions route back to a parent whose principal business is not developer APIs.

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Telesign

On request
  • Telesign$undefined/month
    • SMS prices published for 233 destination countries
    • Every voice destination listed as quote only
    • Enterprise agreements normally tied to volume commitments

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Telesign if

  • You need phone number verification.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want phone number intelligence.
Telesign review

Questions people ask

Is Dialpad Contact Center or Telesign better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Telesign at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Telesign?
Dialpad Contact Center starts at $95/month and Telesign at On request.
Does Dialpad Contact Center or Telesign run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Telesign runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Telesign is typically brought in for.
What can Dialpad Contact Center do that Telesign cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Telesign covers Phone number verification, Phone number intelligence, Risk scoring, Published SMS rate card.

Answered from the vendors’ own pages

Dialpad Contact Center: How does Dialpad pricing work?

Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.

Source
Telesign: Who owns Telesign?

Proximus, the Belgian telecommunications operator. It acquired Telesign in 2017 through its subsidiary BICS and has owned it outright since February 2021. Telesign now sits in Proximus Global alongside BICS and Route Mobile.

Dialpad Contact Center: What is Dialpad's free trial offer?

Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.

Source
Telesign: Did Telesign go public?

No. A merger with the North Atlantic Acquisition Corporation special purpose vehicle was announced in December 2021 at around 1.3 billion dollars and terminated on 1 July 2022, so it remained within Proximus.

Dialpad Contact Center: Does Dialpad charge for idle time?

No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.

Source
Telesign: Is Telesign a cheaper way to send one-time passcodes?

No, and that is not its purpose. It routes for verification completion and adds a risk judgement about the number. If you only need cheap message delivery, compare rate card vendors instead.

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