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Customer Support · head to head

Dialpad Contact Center vs Whereby

Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Free plan
No
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad Contact Center and Whereby actually diverge.

Attributes where Dialpad Contact Center and Whereby differ
AttributeDialpad Contact CenterWhereby
Starting price$95/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
CategoryCustomer SupportTelecommunications
Founded20112013

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • Zendesk

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

Both cover

  • HubSpot
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Whereby
  • Routing and monitoring customer calls with live transcriptionnot Whereby

Whereby

  • Client meetingsnot Dialpad Contact Center
  • Remote consultationsnot Dialpad Contact Center
  • Team standupsnot Dialpad Contact Center
  • Webinarsnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Dialpad Contact Center or Whereby better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $95/month for Dialpad Contact Center and Free for Whereby.
Does Dialpad Contact Center or Whereby run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Whereby is typically brought in for.
What can Dialpad Contact Center do that Whereby cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing. Both handle HubSpot, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Dialpad Contact Center: How does Dialpad pricing work?

Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.

Source
Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Dialpad Contact Center: What is Dialpad's free trial offer?

Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
Dialpad Contact Center: Does Dialpad charge for idle time?

No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.

Source
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