Softwr

Telecommunications · head to head

46elks vs Dialpad Contact Center

46elks logo

46elks

Telecommunications

Small Swedish SMS and voice API with Nordic depth and fully published prices

From
€0.02/per SMS part
Free plan
No
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 46elks it is a small company, so global route depth, redundancy and round-the-clock support do not match the large aggregators.; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: 46elks covers Nordic numbering and coverage, Dialpad Contact Center covers Voice Intelligence.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 46elks and Dialpad Contact Center actually diverge.

Attributes where 46elks and Dialpad Contact Center differ
Attribute46elksDialpad Contact Center
Starting price€0.02/per SMS part$95/month
Pricing modelPer message and per minute, priced by destination countrysubscription
PlatformsWeb, APIs, Python, JavaScript, PHP, RubyWeb, Desktop, Ios, Android
CategoryTelecommunicationsCustomer Support
FoundedUnknown2011

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 46elks

  • Nordic numbering and coverage
  • Regulated Swedish operator
  • Fully published rate card
  • Simple HTTP API
  • Programmable voice

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

46elks

  • Swedish and Nordic products needing local numbers and compliant sender identitiesnot Dialpad Contact Center
  • Organisations that must contract and invoice with a regulated supplier inside the EUnot Dialpad Contact Center
  • Small teams wanting a minimal SMS API without an enterprise onboarding processnot Dialpad Contact Center
  • Internal alerting and two-factor systems with modest message volumenot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot 46elks
  • Routing and monitoring customer calls with live transcriptionnot 46elks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

46elks

  • It is a small company, so global route depth, redundancy and round-the-clock support do not match the large aggregators.
  • Its advantages are Nordic and regulatory, so an organisation sending mainly to other regions gains nothing and pays more per message than it would at scale elsewhere.
  • The feature set covers SMS, voice and numbers only, with no WhatsApp, RCS, email or fraud products, so multi-channel needs a second vendor.
  • Sending to the United States requires purchasing a number first, and US inbound messaging and mobile numbers are not available self-serve at all.
  • US A2P traffic also requires 10DLC registration with its own fees and carrier surcharges, making a small European vendor a poor fit for a US-focused business.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

46elks

€0.02/per SMS part
  • Pay as you go$0.02/per SMS part
    • Swedish SMS about 0.047 EUR per part, US SMS about 0.02 EUR per part
    • Swedish landline calls about 0.013 EUR per minute
    • Phone numbers from about 3 EUR per month

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose 46elks if

  • You need nordic numbering and coverage.
  • You work on Web, APIs, Python, JavaScript, PHP, Ruby.
  • You also want regulated swedish operator.
46elks review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is 46elks or Dialpad Contact Center better?
Neither clearly leads. 46elks starts at €0.02/per SMS part and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 46elks or Dialpad Contact Center?
46elks starts at €0.02/per SMS part and Dialpad Contact Center at $95/month.
Does 46elks or Dialpad Contact Center run on more platforms?
46elks runs on Web, APIs, Python, JavaScript, PHP, Ruby. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
What is 46elks best used for?
46elks is most often used for swedish and nordic products needing local numbers and compliant sender identities, organisations that must contract and invoice with a regulated supplier inside the eu, small teams wanting a minimal sms api without an enterprise onboarding process, internal alerting and two-factor systems with modest message volume. Of those, swedish and nordic products needing local numbers and compliant sender identities and organisations that must contract and invoice with a regulated supplier inside the eu are not what Dialpad Contact Center is typically brought in for.
What can 46elks do that Dialpad Contact Center cannot?
46elks covers Nordic numbering and coverage, Regulated Swedish operator, Fully published rate card, Simple HTTP API. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching.

Answered from the vendors’ own pages

46elks: Why choose 46elks over Twilio?

Only for Nordic and regulatory reasons: local numbers, sender identity handling, a supplier regulated under Swedish electronic communications law, EU contracting, and support in your own time zone. On global reach and price at volume the large vendors win.

Dialpad Contact Center: How does Dialpad pricing work?

Dialpad uses conversation-based pricing where you purchase a pool of AI Agent Credits. Customers are charged only when AI delivers value by retrieving information or executing actions like scheduling or order lookup.

Source
46elks: Does 46elks publish its prices?

Yes, all of them, without a login, in Swedish kronor and euros. Swedish messages run about 0.047 euros per part and Swedish landline calls about 0.013 euros a minute.

Dialpad Contact Center: What is Dialpad's free trial offer?

Dialpad offers a "Try free" option, but the page does not specify the trial duration or terms. Customers can also request a demo from the sales team.

Source
46elks: Is it suitable for sending to the United States?

Poorly. You must buy a number before you can send there, US inbound messaging and mobile numbers are not self-serve, and US A2P traffic requires 10DLC registration with its own fees and carrier surcharges.

Dialpad Contact Center: Does Dialpad charge for idle time?

No. Dialpad's conversation-based model only charges when the AI actively does work. If no work is done, there are no charges.

Source
Share

Related pages

More on 46elks

More on Dialpad Contact Center

Keep looking

Other head to heads