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Customer Support · head to head

DelightChat vs Salesflare

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite
Salesflare logo

Salesflare

CRM

CRM that builds its own records from email, calendar and phone activity for B2B sales teams

From
$29/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Salesflare enterprise carries a five seat minimum, so its 99 dollar per user headline is really a 495 dollar monthly floor, and a three person team wanting the training and migration that tier includes still pays for five.
  • They diverge on capability: DelightChat covers Unified inbox, Salesflare covers Automated data entry.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which DelightChat and Salesflare actually diverge.

Attributes where DelightChat and Salesflare differ
AttributeDelightChatSalesflare
Pricing modelUnknownPer user per month
CategoryCustomer SupportCRM
Founded2020Unknown

Identical on both: starting price ($29/month), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Salesflare

  • Automated data entry
  • Email and site tracking
  • Gmail and Outlook sidebars
  • LinkedIn sidebar
  • Email workflows
  • Lead credits
  • Custom dashboards
  • Permissions

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Salesflare
  • WhatsApp marketingnot Salesflare
  • Order inquiriesnot Salesflare
  • Social commercenot Salesflare

Salesflare

  • A ten person B2B agency whose previous CRM failed because nobody updated it and who need records created from email traffic automaticallynot DelightChat
  • A consultancy that sells over long email threads and wants full account timelines without reps logging anythingnot DelightChat
  • A founder-led sales team working mainly from Gmail and LinkedIn who will not switch to a separate CRM interfacenot DelightChat
  • A team that needs email sequences and pipeline in one tool rather than a CRM plus a separate outreach productnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Salesflare

  • Enterprise carries a five seat minimum, so its 99 dollar per user headline is really a 495 dollar monthly floor, and a three person team wanting the training and migration that tier includes still pays for five.
  • Lead enrichment credits are metered and Growth includes only five a month, so any prospecting workflow effectively requires Pro or a credit top-up, priced from 39 dollars for two hundred and fifty.
  • The automation depends on connected mailboxes and calendars, so deals worked over phone, WhatsApp or in person leave large gaps in the timeline the product is meant to fill.
  • Email workflows, permissions and custom dashboards are all withheld from the entry Growth tier, which means most teams that evaluate on the 29 dollar price actually buy at 49 dollars.
  • It is built for B2B pipelines with named accounts and has little to offer high-volume B2C sales, field service dispatch or any process that is not a small number of relationship-led opportunities.

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Salesflare

$29/month
  • Growth$29/month
    • Billed annually, 39 USD on monthly billing
    • Automated CRM data entry from email and calendar
    • Email and website visit tracking
  • Pro$49/month
    • Billed annually, 64 USD on monthly billing
    • Everything in Growth
    • Multi-email workflow sequences
  • Enterprise$99/month
    • Billed annually, 124 USD on monthly billing
    • Minimum five seats, so a floor of 495 USD per month
    • Dedicated account manager

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Salesflare if

  • You need automated data entry.
  • You work on Web, iOS, Android.
  • You also want email and site tracking.
Salesflare review

Questions people ask

Is DelightChat or Salesflare better?
Neither clearly leads. DelightChat starts at $29/month and Salesflare at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Salesflare?
DelightChat starts at $29/month and Salesflare at $29/month.
Does DelightChat or Salesflare run on more platforms?
DelightChat runs on Web, Ios, Android. Salesflare runs on Web, iOS, Android.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Salesflare is typically brought in for.
What can DelightChat do that Salesflare cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Salesflare covers Automated data entry, Email and site tracking, Gmail and Outlook sidebars, LinkedIn sidebar.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
Salesflare: How much is Salesflare?

Growth is 29 USD, Pro 49 USD and Enterprise 99 USD per user per month on annual billing. Monthly billing is 39, 64 and 124 USD.

DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
Salesflare: Is there a seat minimum?

Yes, on Enterprise. It requires five seats, giving a minimum spend of 495 USD per month.

DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
Salesflare: What does automated data entry actually cover?

Contact and company details, email threads, meetings and calls from connected mailboxes and calendars, assembled into account timelines without manual record creation.

Salesflare: Are there contracts?

No. There is no contract and you can cancel at any time, with a thirty day trial requiring no card.

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