Softwr

CRM · head to head

Salesflare vs Zendesk

Salesflare logo

Salesflare

CRM

CRM that builds its own records from email, calendar and phone activity for B2B sales teams

From
$29/month
Free plan
No
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Salesflare enterprise carries a five seat minimum, so its 99 dollar per user headline is really a 495 dollar monthly floor, and a three person team wanting the training and migration that tier includes still pays for five.; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Salesflare covers Automated data entry, Zendesk covers Ticket management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Salesflare and Zendesk actually diverge.

Attributes where Salesflare and Zendesk differ
AttributeSalesflareZendesk
Starting price$29/month$19/month
Pricing modelPer user per monthsubscription
PlatformsWeb, iOS, AndroidWeb
CategoryCRMCustomer Support
FoundedUnknown2007

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesflare

  • Automated data entry
  • Email and site tracking
  • Gmail and Outlook sidebars
  • LinkedIn sidebar
  • Email workflows
  • Lead credits
  • Custom dashboards
  • Permissions

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Salesflare

  • A ten person B2B agency whose previous CRM failed because nobody updated it and who need records created from email traffic automaticallynot Zendesk
  • A consultancy that sells over long email threads and wants full account timelines without reps logging anythingnot Zendesk
  • A founder-led sales team working mainly from Gmail and LinkedIn who will not switch to a separate CRM interfacenot Zendesk
  • A team that needs email sequences and pipeline in one tool rather than a CRM plus a separate outreach productnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Salesflare
  • Omnichannel customer supportnot Salesflare
  • Knowledge base and self-service portalsnot Salesflare
  • AI-assisted customer servicenot Salesflare

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesflare

  • Enterprise carries a five seat minimum, so its 99 dollar per user headline is really a 495 dollar monthly floor, and a three person team wanting the training and migration that tier includes still pays for five.
  • Lead enrichment credits are metered and Growth includes only five a month, so any prospecting workflow effectively requires Pro or a credit top-up, priced from 39 dollars for two hundred and fifty.
  • The automation depends on connected mailboxes and calendars, so deals worked over phone, WhatsApp or in person leave large gaps in the timeline the product is meant to fill.
  • Email workflows, permissions and custom dashboards are all withheld from the entry Growth tier, which means most teams that evaluate on the 29 dollar price actually buy at 49 dollars.
  • It is built for B2B pipelines with named accounts and has little to offer high-volume B2C sales, field service dispatch or any process that is not a small number of relationship-led opportunities.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Salesflare

$29/month
  • Growth$29/month
    • Billed annually, 39 USD on monthly billing
    • Automated CRM data entry from email and calendar
    • Email and website visit tracking
  • Pro$49/month
    • Billed annually, 64 USD on monthly billing
    • Everything in Growth
    • Multi-email workflow sequences
  • Enterprise$99/month
    • Billed annually, 124 USD on monthly billing
    • Minimum five seats, so a floor of 495 USD per month
    • Dedicated account manager

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Salesflare if

  • You need automated data entry.
  • You work on Web, iOS, Android.
  • You also want email and site tracking.
Salesflare review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Salesflare or Zendesk better?
Neither clearly leads. Salesflare starts at $29/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesflare or Zendesk?
Salesflare starts at $29/month and Zendesk at $19/month.
Does Salesflare or Zendesk run on more platforms?
Salesflare runs on Web, iOS, Android. Zendesk runs on Web.
What is Salesflare best used for?
Salesflare is most often used for a ten person b2b agency whose previous crm failed because nobody updated it and who need records created from email traffic automatically, a consultancy that sells over long email threads and wants full account timelines without reps logging anything, a founder-led sales team working mainly from gmail and linkedin who will not switch to a separate crm interface, a team that needs email sequences and pipeline in one tool rather than a crm plus a separate outreach product. Of those, a ten person b2b agency whose previous crm failed because nobody updated it and who need records created from email traffic automatically and a consultancy that sells over long email threads and wants full account timelines without reps logging anything are not what Zendesk is typically brought in for.
What can Salesflare do that Zendesk cannot?
Salesflare covers Automated data entry, Email and site tracking, Gmail and Outlook sidebars, LinkedIn sidebar. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.

Answered from the vendors’ own pages

Salesflare: How much is Salesflare?

Growth is 29 USD, Pro 49 USD and Enterprise 99 USD per user per month on annual billing. Monthly billing is 39, 64 and 124 USD.

Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Salesflare: Is there a seat minimum?

Yes, on Enterprise. It requires five seats, giving a minimum spend of 495 USD per month.

Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Salesflare: What does automated data entry actually cover?

Contact and company details, email threads, meetings and calls from connected mailboxes and calendars, assembled into account timelines without manual record creation.

Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Salesflare: Are there contracts?

No. There is no contract and you can cancel at any time, with a thirty day trial requiring no card.

Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
Share

Related pages

More on Salesflare

More on Zendesk

Keep looking

Other head to heads