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Customer Success · head to head

Amity vs CustomerSuccessBox

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
C

CustomerSuccessBox

Customer Success

AI-Powered Customer Success for B2B SaaS

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; CustomerSuccessBox the vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free
  • They diverge on capability: Amity covers Health scores, CustomerSuccessBox covers AI health prediction.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amity and CustomerSuccessBox actually diverge.

Attributes where Amity and CustomerSuccessBox differ
AttributeAmityCustomerSuccessBox
Starting price$300/month$499/month
Founded20142018

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Task management
  • Alerts
  • Slack

Only in CustomerSuccessBox

  • AI health prediction
  • Product adoption tracking
  • Renewal forecasting
  • Customer journey mapping
  • Freshdesk

Both cover

  • Playbooks
  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot CustomerSuccessBox
  • Ease Of Usenot CustomerSuccessBox

CustomerSuccessBox

  • Customer Success
  • Ai Powerednot Amity
  • B2b Saasnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

CustomerSuccessBox

  • The vendor's own pricing page as captured by the Internet Archive on 22 September 2021 named three tiers, Grow, Business and Enterprise, starting from $499 per month with request-pricing beyond that, and stated custom integrations carry a fee starting from $49 per month per integration, with API and Gmail/G Suite integrations free

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

CustomerSuccessBox

$499/month
  • Growth$499/month
    • AI health scores
    • Playbooks
    • Basic analytics
  • Enterprise$999/month
    • Advanced AI
    • Custom models
    • Premium support

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose CustomerSuccessBox if

  • You need ai health prediction.
  • You also want product adoption tracking.
CustomerSuccessBox review

Questions people ask

Is Amity or CustomerSuccessBox better?
Neither clearly leads. Amity starts at $300/month and CustomerSuccessBox at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or CustomerSuccessBox?
Amity starts at $300/month and CustomerSuccessBox at $499/month.
Does Amity or CustomerSuccessBox run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what CustomerSuccessBox is typically brought in for.
What can Amity do that CustomerSuccessBox cannot?
Amity covers Health scores, Customer segments, Task management, Alerts. CustomerSuccessBox covers AI health prediction, Product adoption tracking, Renewal forecasting, Customer journey mapping. Both handle Playbooks, Salesforce, HubSpot, Intercom.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

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