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Customer Support · head to head

Customerly vs Forest

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Forest logo

Forest

All industries

Stay focused, be present

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Forest no standalone desktop app; limited to browser extensions
  • They diverge on capability: Customerly covers Live chat, Forest covers Focus timer.

Where they differ

Only the attributes on which Customerly and Forest actually diverge.

Attributes where Customerly and Forest differ
AttributeCustomerlyForest
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidiOS, Android, Chrome, Firefox
CategoryCustomer SupportAll industries
Founded20152014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Forest

  • Focus timer
  • Virtual forest building
  • Real tree planting partnership
  • Website/app blocking
  • Statistics tracking
  • Achievements & rewards
  • Social features
  • Custom tree species

Both cover

  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Forest
  • Lead generationnot Forest
  • Email marketingnot Forest
  • Customer feedbacknot Forest

Forest

  • Study sessionsnot Customerly
  • Work focus timenot Customerly
  • Digital detoxnot Customerly
  • Pomodoro techniquenot Customerly
  • Phone addiction managementnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Forest

  • No standalone desktop app; limited to browser extensions
  • Mobile app pricing varies by platform; iOS one-time purchase vs. Android different model
  • Forest Plus features required for advanced analytics and custom tag tracking

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Forest

Free

No published plan breakdown. See the Forest review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Forest if

  • You need focus timer.
  • You want to start without paying.
  • You work on iOS, Android, Chrome, Firefox.
  • You also want virtual forest building.
Forest review

Questions people ask

Is Customerly or Forest better?
Neither clearly leads. Customerly starts at Free and Forest at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Forest?
Customerly starts at Free and Forest at Free.
Does Customerly or Forest run on more platforms?
Customerly runs on Web, Ios, Android. Forest runs on iOS, Android, Chrome, Firefox.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Forest is typically brought in for.
What can Customerly do that Forest cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Forest covers Focus timer, Virtual forest building, Real tree planting partnership, Website/app blocking. Both handle Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Forest: How much does Forest cost?

Forest has a free version with core features (timer, app blocking, group focus). Forest Plus subscription costs $3.33/month when billed annually at $39.99, with pricing varying by region and platform.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Forest: What platforms does Forest support?

Forest is available on iOS (one-time purchase $3.99), Android (free with ads, or $1.99 one-time for ad-free), and as a browser extension for Chrome and Firefox.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Forest: What is Forest's tree planting program?

Forest has partnered with Trees for the Future to plant real trees. Users can spend earned focus coins to fund tree planting in Kenya, Senegal, Tanzania, Uganda, and Cameroon. Over 2.1 million real trees have been planted.

Source
Forest: Does Forest work offline?

Yes. Forest's core focus experience including the timer, tree growth, and stats works completely offline. This allows use on airplanes, subways, and areas without internet connectivity.

Source
Forest: Is there a Forest desktop app?

No. Forest does not have an official standalone desktop application. Desktop access is available through browser extensions for Chrome and Firefox only. Some users run the mobile app via emulators like BlueStacks.

Source
Forest: What features are in Forest Plus?

Forest Plus includes all Mindful Space soundscapes, custom app allowlists, advanced analytics with custom tags, exclusive tree species, 3x coin boost, and the ability to plant up to 5 real trees annually.

Source
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