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Software · head to head

Bear Notes vs Customerly

Bear Notes logo

Bear Notes

Software

Beautiful note-taking app for Apple devices

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bear Notes apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Bear Notes covers Markdown-based notes, Customerly covers Live chat.

Where they differ

Only the attributes on which Bear Notes and Customerly actually diverge.

Attributes where Bear Notes and Customerly differ
AttributeBear NotesCustomerly
Pricing modelfreemiumsubscription
PlatformsMacOS, IOS, IPadOSWeb, Ios, Android

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear Notes

  • Markdown-based notes
  • Powerful tag system
  • Rich text formatting
  • Image support
  • iCloud sync
  • Dark and light themes
  • Encryption support
  • Backup and restore

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Bear Notes

  • Markdown note taking on Apple devicesnot Customerly
  • Organising notes with nested hashtags rather than foldersnot Customerly
  • Exporting notes to PDF, DOCX, HTML or ePubnot Customerly

Customerly

  • Customer supportnot Bear Notes
  • Lead generationnot Bear Notes
  • Email marketingnot Bear Notes
  • Customer feedbacknot Bear Notes

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear Notes

  • Apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app
  • Sync across devices requires Bear Pro and works through iCloud only
  • The free version is limited to 3 export formats, 3 themes and 1 app icon
  • OCR search inside images and PDFs is Pro only
  • Note encryption is Pro only
  • The Pro trial lasts 7 days

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Bear Notes

Free
  • FreeFree
    • Note creation and organization
    • Tags
    • Local sync
  • Premium$1.99/month
    • iCloud sync
    • Themes
    • Markdown export

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Bear Notes if

  • You need markdown-based notes.
  • You want to start without paying.
  • You work on MacOS, IOS, IPadOS.
  • You also want powerful tag system.
Bear Notes review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Bear Notes or Customerly better?
Neither clearly leads. Bear Notes starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear Notes or Customerly?
Bear Notes starts at Free and Customerly at Free.
Does Bear Notes or Customerly run on more platforms?
Bear Notes runs on MacOS, IOS, IPadOS. Customerly runs on Web, Ios, Android.
Can I use Bear Notes for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bear Notes best used for?
Bear Notes is most often used for markdown note taking on apple devices, organising notes with nested hashtags rather than folders, exporting notes to pdf, docx, html or epub. Of those, markdown note taking on apple devices and organising notes with nested hashtags rather than folders are not what Customerly is typically brought in for.
What can Bear Notes do that Customerly cannot?
Bear Notes covers Markdown-based notes, Powerful tag system, Rich text formatting, Image support. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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