Softwr

Software · head to head

Customerly vs TickTick

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
TickTick logo

TickTick

Software

Stay organized, stay creative

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; TickTick recurring task options are limited compared to dedicated project management tools
  • They diverge on capability: Customerly covers Live chat, TickTick covers Task management.

Where they differ

Only the attributes on which Customerly and TickTick actually diverge.

Attributes where Customerly and TickTick differ
AttributeCustomerlyTickTick
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Mac, iOS, iPad, Android, Apple Watch, Windows
Founded20152013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in TickTick

  • Task management
  • Calendar integration
  • Pomodoro timer
  • Habit tracking
  • Natural language input
  • Collaboration
  • Voice input
  • Location reminders

Both cover

  • Zapier
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot TickTick
  • Lead generationnot TickTick
  • Email marketingnot TickTick
  • Customer feedbacknot TickTick

TickTick

  • Personal task managementnot Customerly
  • Team collaborationnot Customerly
  • Project planningnot Customerly
  • Habit trackingnot Customerly
  • Time managementnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

TickTick

  • Recurring task options are limited compared to dedicated project management tools
  • Reporting and analytics are minimal, providing little productivity trend visibility
  • Calendar sync can be slow and unreliable, sometimes causing sync issues across devices
  • API capabilities are basic, limiting direct integrations beyond Zapier and IFTTT
  • Habit tracking becomes less useful once routines are well-established

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

TickTick

Free
  • FreeFree
    • Up to 9 lists
    • Up to 99 tasks per list
    • Basic reminders
  • Premium$35.99/year
    • Up to 299 lists
    • Up to 999 tasks per list
    • Advanced collaboration for up to 30 members

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose TickTick if

  • You need task management.
  • You want to start without paying.
  • You work on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
  • You also want calendar integration.
TickTick review

Questions people ask

Is Customerly or TickTick better?
Neither clearly leads. Customerly starts at Free and TickTick at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or TickTick?
Customerly starts at Free and TickTick at Free.
Does Customerly or TickTick run on more platforms?
Customerly runs on Web, Ios, Android. TickTick runs on Web, Mac, iOS, iPad, Android, Apple Watch, Windows.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what TickTick is typically brought in for.
What can Customerly do that TickTick cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. TickTick covers Task management, Calendar integration, Pomodoro timer, Habit tracking. Both handle Zapier, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
TickTick: What is TickTick?

TickTick is a cross-platform task management and productivity app that combines to-do lists, calendar views, habit tracking, reminders, and a Pomodoro timer. It helps users organize personal and work tasks across 10+ platforms including Mac, iPhone, iPad, Android, and web.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
TickTick: What are TickTick's pricing options?

TickTick offers a permanent free plan and a premium plan at $35.99/year (listed price $49.99, currently discounted). The free plan includes up to 9 lists and basic features, while premium unlocks up to 299 lists, advanced collaboration for up to 30 members, and calendar subscriptions.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
TickTick: Does TickTick have team features?

TickTick does not offer a dedicated team or family plan. Each user needs their own premium subscription. Premium users can share lists with up to 30 members for collaboration.

Source
TickTick: What integrations does TickTick support?

TickTick supports integrations with 2,000+ apps through third-party platforms like Zapier, Make, n8n, and Integrately. It also supports calendar subscriptions with Google Calendar and Outlook, and has a basic OAuth API for developers.

Source
TickTick: Is TickTick available offline?

TickTick requires an internet connection for syncing across devices. Offline functionality depends on the platform, with some mobile apps offering limited offline access but requiring connectivity for full features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Customerly

More on TickTick

Keep looking

Other head to heads