Marketing & Analytics · head to head
Countly vs Lucky Orange
The short version
- Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; Lucky Orange session-based pricing scales poorly during traffic spikes or successful campaigns
- They diverge on capability: Countly covers Event tracking, Lucky Orange covers Heatmaps.
Where they differ
Only the attributes on which Countly and Lucky Orange actually diverge.
| Attribute | Countly | Lucky Orange |
|---|---|---|
| Pricing model | freemium | Unknown |
| Platforms | Web, Mobile, Api | Web |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Marketing & Analytics), founded (2012).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Countly
- Event tracking
- Crash reporting
- Analytics dashboard
- User retention
- Open-source
- Cloud deployment
- On-premise deployment
- Mobile support
Only in Lucky Orange
- Heatmaps
- Session Recordings
- Live Chat
- Surveys
- Form Analytics
- Shopify
- WordPress
- BigCommerce
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Countly
- Product analytics for mobile and web applicationsnot Lucky Orange
- Self hosting analytics where data cannot leave the organisationnot Lucky Orange
Lucky Orange
- User experience analysisnot Countly
- Bug reproductionnot Countly
- Conversion optimizationnot Countly
- Customer journey mappingnot Countly
- Usability testingnot Countly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Countly
- The private cloud plan starts at $175 a month and is described as usage based without stating the unit
- No event cap, data point limit or user limit is published for either paid plan
- The self hosted Enterprise edition is custom priced and billed annually
- Adaptivity and intelligence features are separately priced add ons on the cheaper plan
Lucky Orange
- Session-based pricing scales poorly during traffic spikes or successful campaigns
- Lacks A/B testing capabilities that competitors like Crazy Egg offer
- Less privacy-focused than Hotjar for session recording data
Pricing, plan by plan
Countly
Free- Open SourceFree
- Open-source
- Self-hosted
- Full features
Lucky Orange
Free- FreeFree
- 100 monthly sessions
- 30 days data retention
- Basic features
- Build$32/month
- 5,000 monthly sessions
- Live chat
- Heatmaps
- Grow$72/month
- 15,000 monthly sessions
- All Build features
- Expand$184/month
- 50,000 monthly sessions
- All features
Which should you pick?
Choose Countly if
- You need event tracking.
- You want to start without paying.
- You work on Web, Mobile, Api.
- You also want crash reporting.
Choose Lucky Orange if
- You need heatmaps.
- You want to start without paying.
- You also want session recordings.
Questions people ask
- Is Countly or Lucky Orange better?
- Neither clearly leads. Countly starts at Free and Lucky Orange at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Countly or Lucky Orange?
- Countly starts at Free and Lucky Orange at Free.
- Does Countly or Lucky Orange run on more platforms?
- Countly runs on Web, Mobile, Api. Lucky Orange runs on Web.
- Can I use Countly for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Countly best used for?
- Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what Lucky Orange is typically brought in for.
- What can Countly do that Lucky Orange cannot?
- Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Lucky Orange covers Heatmaps, Session Recordings, Live Chat, Surveys. Both handle Web support.
Answered from the vendors’ own pages
Lucky Orange: What is Lucky Orange's pricing based on?
Lucky Orange uses session-based pricing tiers. The Free plan tracks 100 monthly sessions; Build plan ($32/mo) tracks 5,000 sessions; Grow ($72/mo) tracks 15,000 sessions, up to Scale ($839/mo) for 300,000 sessions.
SourceLucky Orange: Does Lucky Orange include live chat?
Yes, unlike pure heatmap tools, Lucky Orange includes live chat with canned responses, operator transfers, co-browsing, and typing preview in all paid plans.
SourceLucky Orange: Can I get a 7-day free trial?
Yes, Lucky Orange offers a 7-day free trial with all features on every plan and no credit card required to start.
SourceLucky Orange: Does Lucky Orange track session recordings?
Yes, Lucky Orange provides dynamic heatmaps and visitor session recordings showing customer behavior, including drop-offs in conversion funnels.
SourceLucky Orange: How is Lucky Orange different from Hotjar?
Lucky Orange combines heatmaps with integrated live chat for real-time support, while Hotjar focuses more on feedback collection and UX research with better privacy defaults.
Source