Software · head to head
Crazy Egg vs Lucky Orange
The short version
- Only Lucky Orange has a free tier, so it costs nothing to try first.
- Each has a real cost: Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly; Lucky Orange session-based pricing scales poorly during traffic spikes or successful campaigns
- They diverge on capability: Crazy Egg covers Scrollmaps, Lucky Orange covers Live Chat.
Where they differ
Only the attributes on which Crazy Egg and Lucky Orange actually diverge.
| Attribute | Crazy Egg | Lucky Orange |
|---|---|---|
| Starting price | $29/month | Free |
| Free tier | No | Yes |
| Platforms | Web, API | Web |
| Founded | 2006 | 2012 |
Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Crazy Egg
- Scrollmaps
- Confetti Reports
- A/B Testing
- Google Analytics
- Squarespace
Only in Lucky Orange
- Live Chat
- Surveys
- Form Analytics
- BigCommerce
- Google Tag Manager
Both cover
- Heatmaps
- Session Recordings
- Shopify
- WordPress
- HubSpot
- Wix
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Crazy Egg
- Click, scroll and move heatmaps on a pagenot Lucky Orange
- Session recordings to see where visitors strugglenot Lucky Orange
- A/B testing page variantsnot Lucky Orange
- Snapshot reports comparing behaviour over timenot Lucky Orange
Lucky Orange
- User experience analysisnot Crazy Egg
- Bug reproductionnot Crazy Egg
- Conversion optimizationnot Crazy Egg
- Customer journey mappingnot Crazy Egg
- Usability testingnot Crazy Egg
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Crazy Egg
- The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
- All plans are billed annually rather than monthly
- There is no free tier, only a trial
- Reaching 500,000 pageviews means the Pro plan at $249 a month
Lucky Orange
- Session-based pricing scales poorly during traffic spikes or successful campaigns
- Lacks A/B testing capabilities that competitors like Crazy Egg offer
- Less privacy-focused than Hotjar for session recording data
Pricing, plan by plan
Crazy Egg
$29/monthNo published plan breakdown. See the Crazy Egg review.
Lucky Orange
Free- FreeFree
- 100 monthly sessions
- 30 days data retention
- Basic features
- Build$32/month
- 5,000 monthly sessions
- Live chat
- Heatmaps
- Grow$72/month
- 15,000 monthly sessions
- All Build features
- Expand$184/month
- 50,000 monthly sessions
- All features
Which should you pick?
Choose Crazy Egg if
- You need scrollmaps.
- You work on Web, API.
- You also want confetti reports.
Choose Lucky Orange if
- You need live chat.
- You want to start without paying.
- You also want surveys.
Questions people ask
- Is Crazy Egg or Lucky Orange better?
- Neither clearly leads. Crazy Egg starts at $29/month and Lucky Orange at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Crazy Egg or Lucky Orange?
- Lucky Orange has a free tier; the other does not. Paid plans start at $29/month for Crazy Egg and Free for Lucky Orange.
- Does Crazy Egg or Lucky Orange run on more platforms?
- Crazy Egg runs on Web, API. Lucky Orange runs on Web.
- Can I use Lucky Orange for free?
- Yes. Lucky Orange has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.
- What is Crazy Egg best used for?
- Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what Lucky Orange is typically brought in for.
- What can Crazy Egg do that Lucky Orange cannot?
- Crazy Egg covers Scrollmaps, Confetti Reports, A/B Testing, Google Analytics. Lucky Orange covers Live Chat, Surveys, Form Analytics, BigCommerce. Both handle Heatmaps, Session Recordings, Shopify, WordPress.
Answered from the vendors’ own pages
Crazy Egg: How is Crazy Egg priced?
Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.
SourceLucky Orange: What is Lucky Orange's pricing based on?
Lucky Orange uses session-based pricing tiers. The Free plan tracks 100 monthly sessions; Build plan ($32/mo) tracks 5,000 sessions; Grow ($72/mo) tracks 15,000 sessions, up to Scale ($839/mo) for 300,000 sessions.
SourceCrazy Egg: What features does Crazy Egg include?
Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.
SourceLucky Orange: Does Lucky Orange include live chat?
Yes, unlike pure heatmap tools, Lucky Orange includes live chat with canned responses, operator transfers, co-browsing, and typing preview in all paid plans.
SourceCrazy Egg: Does Crazy Egg offer a free trial?
Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.
SourceLucky Orange: Can I get a 7-day free trial?
Yes, Lucky Orange offers a 7-day free trial with all features on every plan and no credit card required to start.
SourceLucky Orange: Does Lucky Orange track session recordings?
Yes, Lucky Orange provides dynamic heatmaps and visitor session recordings showing customer behavior, including drop-offs in conversion funnels.
SourceLucky Orange: How is Lucky Orange different from Hotjar?
Lucky Orange combines heatmaps with integrated live chat for real-time support, while Hotjar focuses more on feedback collection and UX research with better privacy defaults.
Source