Softwr

Marketing & Analytics · head to head

Countly vs Loom

Countly logo

Countly

Marketing & Analytics

Product analytics for mobile and web

From
Free
Rated
-
Full reviewWebsite
Loom logo

Loom

All industries

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: Countly covers Event tracking, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which Countly and Loom actually diverge.

Attributes where Countly and Loom differ
AttributeCountlyLoom
PlatformsWeb, Mobile, ApiWeb
CategoryMarketing & AnalyticsAll industries
Founded20122015

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Countly

  • Event tracking
  • Crash reporting
  • Analytics dashboard
  • User retention
  • Open-source
  • Cloud deployment
  • On-premise deployment
  • Web support

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

What people use each for

The jobs each tool is most often brought in to do.

Countly

  • Product analytics for mobile and web applicationsnot Loom
  • Self hosting analytics where data cannot leave the organisationnot Loom

Loom

  • Asynchronous video communication and screen recordingnot Countly
  • Product demonstrations and tutorialsnot Countly
  • Meeting transcription and documentationnot Countly
  • Team communication and knowledge sharingnot Countly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

Countly

Free
  • Open SourceFree
    • Open-source
    • Self-hosted
    • Full features

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.
Countly review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is Countly or Loom better?
Neither clearly leads. Countly starts at Free and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Countly or Loom?
Countly starts at Free and Loom at Free.
Does Countly or Loom run on more platforms?
Countly runs on Web, Mobile, Api. Loom runs on Web.
Can I use Countly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Countly best used for?
Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what Loom is typically brought in for.
What can Countly do that Loom cannot?
Countly covers Event tracking, Crash reporting, Analytics dashboard, User retention. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics.
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Related pages

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