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CRM · head to head

Corefactors AI CRM vs Gladly

Corefactors AI CRM logo

Corefactors AI CRM

CRM

Indian RevOps CRM bundling sales, marketing, support and success in one per user subscription

From
899/month
Free plan
No
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Corefactors AI CRM each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Corefactors AI CRM covers Sales Box, Gladly covers Lifelong conversation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Corefactors AI CRM and Gladly actually diverge.

Attributes where Corefactors AI CRM and Gladly differ
AttributeCorefactors AI CRMGladly
Starting price899/month$180/month
Pricing modelPer user per monthsubscription
CategoryCRMCustomer Support
FoundedUnknown2014

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Corefactors AI CRM

  • Sales Box
  • Marketing Box
  • Support Box
  • Success Box
  • Built-in cloud telephony
  • Lead distribution
  • Shared customer record
  • Reporting

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Corefactors AI CRM

  • An Indian SME where the same eight people run outbound calling, email campaigns and support tickets and cannot justify three separate subscriptionsnot Gladly
  • A business that wants call recording and IVR inside the CRM rather than integrating a separate telephony providernot Gladly
  • An education or real estate firm handling high inbound lead volume from IndiaMART and paid social that needs automatic distribution to callersnot Gladly
  • A team moving off Teleduce that wants continuity of the same platform under its current namenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Corefactors AI CRM
  • Handling support conversations across voice, messaging and emailnot Corefactors AI CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Corefactors AI CRM

  • Each of the four boxes is shallower than a category leader, so a business with a serious marketing automation or support requirement will end up buying a dedicated tool anyway and losing the shared record that justified the bundle.
  • Pricing rises across four tiers where each additional module is gated behind the next tier, so a company wanting only sales and support pays the Tree rate and carries marketing capability it does not use.
  • The product was rebranded from Teleduce, and documentation, third party reviews and integration guides are still split between both names, which makes evaluation and support searching harder than it should be.
  • It is built for the Indian market, and telephony, messaging and lead source integrations reflect that, so businesses selling into Europe or North America get less value from the parts that most differentiate it.
  • Published prices are per user per month with no free tier, so an organisation wanting occasional read-only access for delivery or finance staff has to buy full licences for them.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Corefactors AI CRM

899/month
  • Seed$899/month
    • Around 599 INR per user per month on annual billing
    • Core Sales Box lead and pipeline management
    • Basic reporting
  • Sapling$1899/month
    • Around 1,399 INR per user per month on annual billing
    • Everything in Seed
    • Marketing Box campaign capability
  • Tree$2399/month
    • Around 1,899 INR per user per month on annual billing
    • Everything in Sapling
    • Support Box ticketing and deeper automation
  • Orchard$3999/month
    • Around 3,599 INR per user per month on annual billing
    • Everything in Tree
    • Success Box and advanced reporting

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Corefactors AI CRM if

  • You need sales box.
  • You work on Web, iOS, Android.
  • You also want marketing box.
Corefactors AI CRM review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Corefactors AI CRM or Gladly better?
Neither clearly leads. Corefactors AI CRM starts at 899/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Corefactors AI CRM or Gladly?
Corefactors AI CRM starts at 899/month and Gladly at $180/month.
Does Corefactors AI CRM or Gladly run on more platforms?
Corefactors AI CRM runs on Web, iOS, Android. Gladly runs on Web, Ios, Android.
What is Corefactors AI CRM best used for?
Corefactors AI CRM is most often used for an indian sme where the same eight people run outbound calling, email campaigns and support tickets and cannot justify three separate subscriptions, a business that wants call recording and ivr inside the crm rather than integrating a separate telephony provider, an education or real estate firm handling high inbound lead volume from indiamart and paid social that needs automatic distribution to callers, a team moving off teleduce that wants continuity of the same platform under its current name. Of those, an indian sme where the same eight people run outbound calling, email campaigns and support tickets and cannot justify three separate subscriptions and a business that wants call recording and ivr inside the crm rather than integrating a separate telephony provider are not what Gladly is typically brought in for.
What can Corefactors AI CRM do that Gladly cannot?
Corefactors AI CRM covers Sales Box, Marketing Box, Support Box, Success Box. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.

Answered from the vendors’ own pages

Corefactors AI CRM: Is this the same product as Teleduce?

Yes. Teleduce was rebranded to Corefactors AI CRM and is sold under that name now.

Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Corefactors AI CRM: What does it cost?

Four per user tiers, Seed, Sapling, Tree and Orchard, at roughly 899, 1,899, 2,399 and 3,999 INR per month, or about 599, 1,399, 1,899 and 3,599 INR on annual billing.

Corefactors AI CRM: Does it include telephony?

Yes. Cloud telephony with click to call, IVR and call recording is built in, which is unusual at this price point.

Corefactors AI CRM: Do I have to buy all four modules?

Effectively yes at the higher tiers, because modules unlock by tier rather than being individually selectable.

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