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CRM · head to head

Copper vs Intercom

Copper logo

Copper

CRM

Gmail-native CRM for growth teams

From
Free
Free plan
Yes
Visit CopperFull review
Intercom logo

Intercom

Customer Support

The only AI customer service solution you need

From
Free
Free plan
Yes
Visit IntercomFull review

The short version

  • Copper is a CRM platform.
  • Free plans on both; paid from $29/user/mo and $29/mo.
  • Only Copper lists gmail integration; only Intercom lists AI-powered inbox.
  • Where Copper falls short: the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month.
  • Where Intercom falls short: pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Copper and Intercom actually diverge.

Attributes where Copper and Intercom differ
AttributeCopperIntercom
PlatformsWebWeb, iOS, Android
CategoryCRMCustomer Support
Founded20142011

Identical on both: starting price (Free), free tier (Yes).

Not yet recorded: pricing model for Intercom.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Copper

  • Gmail integration
  • Contact management
  • Deal tracking
  • Pipeline management
  • Email tracking
  • Gmail
  • Google Calendar
  • Zapier

Only in Intercom

  • AI-powered inbox
  • Live chat
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Mobile SDKs
  • Salesforce

Both cover

  • Automation
  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Copper

  • CRM for teams working inside Google Workspacenot Intercom
  • Pipeline and deal trackingnot Intercom
  • Contact enrichment and activity capturenot Intercom
  • Workflow automation on the higher tiersnot Intercom

Intercom

  • Customer supportnot Copper
  • Lead generationnot Copper
  • User onboardingnot Copper
  • Product adoptionnot Copper
  • Customer engagementnot Copper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Copper

  • The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
  • Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
  • Workflow automation, bulk email and reporting all require Professional
  • Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
  • The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Pricing, plan by plan

Copper

Free
  • BasicOn request
    • Task automation
    • pipelines
    • project management
  • ProfessionalOn request
    • All Basic features
    • workflow automation
    • bulk email
  • BusinessOn request
    • All Professional features
    • email series
    • custom reports

Intercom

Free
  • Essential$29/mo
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/mo
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/mo
    • SSO
    • HIPAA support
    • SLAs

Which should you pick?

Choose Copper if

  • You need gmail integration.
  • You want to start without paying.
  • You also want contact management.
Copper review

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
Intercom review

Questions people ask

Is Copper or Intercom better?
Neither clearly leads. Copper starts at Free and Intercom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Copper or Intercom?
Copper starts at Free and Intercom at Free.
Does Copper or Intercom run on more platforms?
Copper runs on Web. Intercom runs on Web, iOS, Android.
Can I use Copper for free?
Both have a free tier, so you can try either at no cost before committing.
What is Copper best used for?
Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Intercom is typically brought in for.
What can Copper do that Intercom cannot?
Copper covers Gmail integration, Contact management, Deal tracking, Pipeline management. Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. Both handle Automation, Slack, SOC2, GDPR.

Answered from the vendors’ own pages

Copper: How much does Copper cost per person?

Basic is $29/month (or $23/month annual). Professional is $69/month (or $59/month annual). Business is $134/month (or $99/month annual). All pricing is per seat in USD, excluding taxes.

Source
Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Copper: What contact limit does each plan allow?

Basic allows 2,500 contacts. Professional allows 15,000 contacts. Business allows unlimited contacts.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Copper: How much can I save by paying annually?

Annual billing saves 14-26% vs. monthly: Basic saves 20%, Professional saves 14%, Business saves 26%. For example, Professional costs $69/month on monthly billing but only $59/month when billed annually.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Copper: Is there a free trial or free plan?

Yes. Copper offers a 14-day free trial with instant activation and no credit card required. Trial includes full access to all features.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
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