SaaS · pricing
Intercom pricing
Intercom publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free, then $29/month
- Model
- Not recorded
- Tiers
- 3
- Free tier
- Yes
Intercom plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Essential | $29/month | 5 | Entry tier |
| Advanced | $85/month | 4 | +$56/month, 4 more features |
| Expert | $132/month | 5 | +$47/month, 5 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Essential
$29/monthThe entry tier. It covers fin ai agent, messenger, shared inbox, ticketing, public help center.
Advanced
$85/monthOver Essential, this tier adds:
- Multiple team inboxes
- Workflow automation
- Round robin assignment
- 20 free Lite seats
Expert
$132/monthOver Advanced, this tier adds:
- SSO
- HIPAA support
- SLAs
- Multibrand features
- 50 free Lite seats
What the product covers
The full Intercom feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- AI-powered inbox
- Live chat
- Chatbots
- Help center
- Product tours
- Customer data platform
- Automation
- Mobile SDKs
Integrations
- Salesforce
- HubSpot
- Slack
- Stripe
- Shopify
- Jira
- Segment
- Clearbit
Security
- SOC2
- GDPR
- CCPA
- 2FA
- SSO
Deployment
- Cloud deployment
Platform
- Web support
- Ios support
- Android support
- Api support
Localization
- 20+ languages language support
People bring Intercom in for customer support, lead generation, user onboarding, product adoption, customer engagement. If that is not the job you are buying for, the alternatives to Intercom are worth a look before you commit to a tier.
How that compares in SaaS
Across the 5 saas tools in this directory that publish a starting price, the median entry point is $299/month. Intercom starts at $29/month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Intercom (this page) | Free, then $29/month | - | - | |
| Userpilot | Free, then $299/month | subscription | - | vs Intercom |
| Close | $9/month | - | - | vs Intercom |
| Heap | Free | - | - | vs Intercom |
| Mixpanel | Free, then $20/month | - | - | vs Intercom |
| Canny | Free, then $400/month | subscription | - | vs Intercom |
| Drift | $2500/month | - | - | vs Intercom |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Intercom badges page.
Before you pay for Intercom
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $29/month and $132/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Intercom runs on web, ios, android, and is published by Intercom Inc of San Francisco, CA. The full record is on the Intercom review, and the rest of the category is under best saas tools.
Intercom pricing questions
- How much does Intercom cost?
- Intercom publishes 3 tiers, from $29/month for Essential up to $132/month for Expert. The entry tier costs nothing.
- Does Intercom have a free plan?
- Yes, Intercom is recorded as free, so it can be used without paying.
- What is the difference between Essential and Advanced on Intercom?
- Advanced costs $85/month against $29/month, and adds multiple team inboxes, workflow automation, round robin assignment, 20 free lite seats.
- Is the Expert plan on Intercom worth it?
- That depends entirely on whether you need what it adds, which on the published record is sso, hipaa support, slas, multibrand features. It costs $132/month against $29/month for Essential. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Intercom expensive for a saas tool?
- It starts below the middle of its category. Across the 5 saas tools in this directory that publish a starting price, the median entry point is $299/month; Intercom starts at $29/month.
- Which saas tools can I use without paying?
- 5 of the 7 saas tools listed alongside Intercom have a free tier: Userpilot, Heap, Mixpanel, Canny, Pendo.
- What am I actually paying for with Intercom?
- The record lists 27 features across 6 areas: core, integrations, security, deployment, platform, localization. In practice it is brought in for customer support, lead generation, user onboarding.
- Does Intercom charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Intercom prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Intercom against before paying?
- The closest saas tools in this directory are Userpilot, Close, Heap, Mixpanel. Each has a side-by-side comparison with Intercom covering price, platforms and features.