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Field Service · head to head

Commusoft vs Fiix

Commusoft logo

Commusoft

Field Service

Job management for commercial and residential trades with a four licence minimum

From
On request
Rated
-
Full reviewWebsite
Fiix logo

Fiix

Inventory

AI-powered maintenance management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Fiix has a free tier, so it costs nothing to try first.
  • Each has a real cost: Commusoft no pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.; Fiix integrations, SSO, audit trail and database export are all Enterprise only, which carries no published price
  • They diverge on capability: Commusoft covers Diary and despatch, Fiix covers Work order management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Commusoft and Fiix actually diverge.

Attributes where Commusoft and Fiix differ
AttributeCommusoftFiix
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, Mobile app, Cloud-based
CategoryField ServiceInventory
FoundedUnknown2008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Commusoft

  • Diary and despatch
  • Planned maintenance contracts
  • Daily subcontractor licences
  • Job costing
  • Certificates and forms
  • Parts and stock
  • Customer portal
  • Fleet+ module

Only in Fiix

  • Work order management
  • Parts inventory
  • Predictive maintenance
  • AI insights
  • SAP
  • Oracle
  • Microsoft Dynamics
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Commusoft

  • A commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarternot Fiix
  • An electrical firm that needs certificates completed and emailed from the engineer app before the van leaves sitenot Fiix
  • A contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licencesnot Fiix
  • A business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a yearnot Fiix

Fiix

  • Maintenance management and work order tracking for equipmentnot Commusoft
  • Scheduling preventive maintenance and managing spare parts inventorynot Commusoft

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Commusoft

  • No pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.
  • The four licence account minimum rules out sole traders and two person firms entirely, which is exactly the segment that Jobber and Kickserv serve cheaply.
  • Fleet tracking, sales pipeline and advanced analytics are separate paid modules, so the headline job management quote understates what a firm wanting all three will actually spend.
  • Standard plans are twelve month contracts that renew annually, so a firm that decides after four months that the fit is wrong is still paying for the remaining eight.
  • The product is built around UK trade workflows such as Gas Safe certification and landlord compliance, and US buyers get a system whose defaults, terminology and compliance forms were designed for a different market.

Fiix

  • Integrations, SSO, audit trail and database export are all Enterprise only, which carries no published price
  • The $75 Professional plan still excludes e signatures, failure codes and any integration
  • The $45 Basic plan excludes multi site management, purchasing and advanced analytics
  • The free plan is limited in users and withholds almost every feature beyond basic work orders
  • Assets are unlimited on every tier, so the ladder is entirely about features rather than scale

Pricing, plan by plan

Commusoft

On request
  • Commusoft Jobs$undefined/year
    • Minimum four licences per account
    • Twelve month contracted term that renews annually
    • Monthly rolling licences available for seasonal staff

Fiix

Free
  • FreeFree
    • Basic CMMS
    • 3 users
    • Community support
  • Basic$45/month
    • Full CMMS
    • Reporting
    • Email support
  • Professional$75/month
    • AI features
    • Integrations
    • Priority support

Which should you pick?

Choose Commusoft if

  • You need diary and despatch.
  • You work on Web, iOS, Android.
  • You also want planned maintenance contracts.
Commusoft review

Choose Fiix if

  • You need work order management.
  • You want to start without paying.
  • You work on Web, Mobile app, Cloud-based.
  • You also want parts inventory.
Fiix review

Questions people ask

Is Commusoft or Fiix better?
Neither clearly leads. Commusoft starts at On request and Fiix at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Commusoft or Fiix?
Fiix has a free tier; the other does not. Paid plans start at On request for Commusoft and Free for Fiix.
Does Commusoft or Fiix run on more platforms?
Commusoft runs on Web, iOS, Android. Fiix runs on Web, Mobile app, Cloud-based.
Can I use Fiix for free?
Yes. Fiix has a free tier, so you can try it without paying. Commusoft starts at On request.
What is Commusoft best used for?
Commusoft is most often used for a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter, an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site, a contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licences, a business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a year. Of those, a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter and an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site are not what Fiix is typically brought in for.
What can Commusoft do that Fiix cannot?
Commusoft covers Diary and despatch, Planned maintenance contracts, Daily subcontractor licences, Job costing. Fiix covers Work order management, Parts inventory, Predictive maintenance, AI insights.

Answered from the vendors’ own pages

Commusoft: Does Commusoft publish its prices?

No. There is no public rate card and every quote comes from sales, with a stated minimum of four licences per account.

Fiix: What is included in Fiix's free plan?

The free plan includes 25 active preventive maintenance tasks, unlimited work orders, basic asset management, and mobile app access.

Source
Commusoft: Can I pay for subcontractors only on the days they work?

Yes. Commusoft sells daily licences billed monthly by the number of days used, which is unusual in this category.

Fiix: What is the price difference between Basic and Professional plans per user?

Basic costs $45 per user per month, while Professional costs $75 per user per month. Professional is marked as the most popular tier.

Source
Commusoft: Is there a contract?

Standard plans run on a twelve month term that renews annually. Monthly rolling licences exist for seasonal staff but the core account is contracted.

Fiix: What unique features does the Professional plan add compared to Basic?

Professional includes multi-site management, AI insights, and advanced analytics in addition to the unlimited preventive maintenance and reports included in Basic.

Source
Commusoft: Does it handle planned maintenance as well as reactive jobs?

Yes. Recurring service contracts generate jobs automatically and keep asset history against each site.

Fiix: Are there flexible payment options for Fiix subscriptions?

Yes, Fiix offers both month-to-month subscriptions and annual subscription plans with the ability to upgrade anytime. No additional setup or hardware fees apply.

Source
Fiix: What add-on licenses are available, and how are they priced?

Fiix offers Lite License (Operator Access) for limited frontline team access and Fiix MAX AI assistant (requires Professional or Enterprise plan). Pricing for both requires contacting sales.

Source
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