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Software · head to head

Kustomer vs Todoist

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
Todoist logo

Todoist

Software

The world's #1 task manager and to-do list app

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Todoist has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; Todoist no built-in time tracking for tasks; requires third-party integration like Toggl
  • They diverge on capability: Kustomer covers Unified customer view, Todoist covers Natural language input.

Where they differ

Only the attributes on which Kustomer and Todoist actually diverge.

Attributes where Kustomer and Todoist differ
AttributeKustomerTodoist
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWeb, CloudWeb, iOS, Android, macOS, Windows
Founded20152007

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in Todoist

  • Natural language input
  • Recurring tasks
  • Projects and sub-tasks
  • Labels and filters
  • Priority levels
  • Productivity tracking
  • Templates
  • Notifications

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Todoist
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Todoist
  • Enterprises seeking customer 360 views and advanced workflow automationnot Todoist

Todoist

  • Personal task managementnot Kustomer
  • Team project coordinationnot Kustomer
  • Goal trackingnot Kustomer
  • Habit buildingnot Kustomer
  • Daily planningnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Todoist

  • No built-in time tracking for tasks; requires third-party integration like Toggl
  • Free plan limited to 5 personal projects only
  • No Gantt charts, resource allocation, or advanced project management features for large enterprises
  • Phone support not available; email and help center only
  • Calendar view and advanced filtering only available on paid plans

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Todoist

Free
  • BeginnerFree
    • 5 personal projects
    • Smart Quick Add
    • Task reminders
  • Pro$5/month
    • 300 personal projects
    • Calendar layout
    • Custom task reminders
  • Business$8/month
    • Everything in Pro
    • Shared team workspace
    • Up to 500 team projects

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose Todoist if

  • You need natural language input.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want recurring tasks.
Todoist review

Questions people ask

Is Kustomer or Todoist better?
Neither clearly leads. Kustomer starts at On request and Todoist at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Todoist?
Todoist has a free tier; the other does not. Paid plans start at On request for Kustomer and Free for Todoist.
Does Kustomer or Todoist run on more platforms?
Kustomer runs on Web, Cloud. Todoist runs on Web, iOS, Android, macOS, Windows.
Can I use Todoist for free?
Yes. Todoist has a free tier, so you can try it without paying. Kustomer starts at On request.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Todoist is typically brought in for.
What can Kustomer do that Todoist cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Todoist covers Natural language input, Recurring tasks, Projects and sub-tasks, Labels and filters.

Answered from the vendors’ own pages

Todoist: Does Todoist work offline?

Basic editing and task management work offline, but advanced features like syncing reminders and shared updates require internet connectivity.

Source
Todoist: Does Todoist have a free plan and what does it include?

Yes, Todoist offers a free Beginner plan with 5 personal projects, Smart Quick Add, task reminders, flexible layouts, 3 filter views, and 1 week activity history. More advanced features require the Pro or Business plans.

Source
Todoist: Can I use Todoist on mobile devices?

Yes, Todoist offers native apps for both iOS and Android with over 30 million downloads. Mobile apps provide full task management functionality across devices.

Source
Todoist: What integrations does Todoist support?

Todoist integrates with over 100 apps including Slack, Google Calendar, Outlook, Microsoft Teams, Gmail, and Toggl Track. Additional integrations are available through Zapier, Make, and IFTTT automation platforms.

Source
Todoist: How much does Todoist cost?

Free plan is $0. Pro plan costs $5/month (billed annually) or $7/month (monthly billing). Business plan costs $8/month per user (annual) or $10/month per user (monthly), as of December 2025.

Source
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Related pages

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