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Government · head to head

Citizen vs Silent Eight

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Free plan
Yes
Full reviewWebsite
Silent Eight logo

Silent Eight

Cybersecurity

AI adjudication of sanctions screening and AML alerts

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; Silent Eight automated disposition has to clear model risk governance and a regulator, and the shadow running period before auto-close is permitted can consume most of the first year of the contract.
  • They diverge on capability: Citizen covers Real-time Alerts, Silent Eight covers Alert adjudication.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Citizen and Silent Eight actually diverge.

Attributes where Citizen and Silent Eight differ
AttributeCitizenSilent Eight
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsIos, AndroidWeb, Linux
CategoryGovernmentCybersecurity
Founded2016Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in Silent Eight

  • Alert adjudication
  • Narrative generation
  • Name screening automation
  • Quality assurance
  • Shadow mode
  • Model transparency reporting

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot Silent Eight
  • Records Managementnot Silent Eight
  • Public Safetynot Silent Eight
  • Civic Engagementnot Silent Eight

Silent Eight

  • A bank whose level one screening team spends most of its time closing obvious false name matchesnot Citizen
  • A payments institution with alert volumes growing faster than it can recruit and train analystsnot Citizen
  • A compliance function asked by a regulator to demonstrate consistency of alert decisions across offshore teamsnot Citizen
  • An institution that has just tightened screening thresholds after an enforcement action and cannot staff the resulting alert increasenot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

Silent Eight

  • Automated disposition has to clear model risk governance and a regulator, and the shadow running period before auto-close is permitted can consume most of the first year of the contract.
  • It does not improve detection, so an institution with a poorly tuned monitoring system automates the handling of bad alerts rather than fixing why they exist.
  • Pricing is tied to alert volume, which means efficiency gains elsewhere that reduce alerts also reduce the vendor bill in a way sales teams structure minimums against.
  • The headcount saving is only realised if the institution actually reduces the analyst pool, and many banks redeploy rather than cut, leaving the business case unrealised on paper.
  • As a mid-sized private vendor serving tier one banks, concentration risk cuts both ways; the loss of one large client materially affects the company, and buyers should ask about financial stability during diligence.

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

Silent Eight

On request
  • Iris$undefined/year
    • Priced by alert volume adjudicated
    • Deploys against existing screening and monitoring systems
    • Shadow mode evaluation period

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose Silent Eight if

  • You need alert adjudication.
  • You work on Web, Linux.
  • You also want narrative generation.
Silent Eight review

Questions people ask

Is Citizen or Silent Eight better?
Neither clearly leads. Citizen starts at Free and Silent Eight at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or Silent Eight?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and On request for Silent Eight.
Does Citizen or Silent Eight run on more platforms?
Citizen runs on Ios, Android. Silent Eight runs on Web, Linux.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. Silent Eight starts at On request.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Silent Eight is typically brought in for.
What can Citizen do that Silent Eight cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. Silent Eight covers Alert adjudication, Narrative generation, Name screening automation, Quality assurance.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
Silent Eight: Does Silent Eight replace our screening system?

No. It consumes alerts from your existing screening and monitoring systems and decides them. The detection layer stays where it is.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
Silent Eight: Will a regulator accept AI closing alerts?

It depends on your jurisdiction and your model governance evidence. Banks typically run extended shadow mode first and phase auto-closure by alert type.

Silent Eight: Where is the company based?

Singapore, with offices in New York, London and Warsaw.

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