Softwr

Customer Support · head to head

Chatwoot vs Directus

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Directus logo

Directus

APIs

Open-source data platform providing REST and GraphQL APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Directus free permissive use of the self hosted product is limited to organisations under $5M annual revenue with fewer than 50 employees, so crossing either threshold turns a free dependency into a paid licence
  • They diverge on capability: Chatwoot covers Live chat, Directus covers REST API.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and Directus actually diverge.

Attributes where Chatwoot and Directus differ
AttributeChatwootDirectus
Pricing modelUnknownopen-source
PlatformsWeb, Cloud, Self-hostedNode.js, Cloud, Self-hosted, Docker
CategoryCustomer SupportAPIs
Founded20172014

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Directus

  • REST API
  • GraphQL API
  • Database management
  • PostgreSQL
  • MySQL
  • SQLite
  • Webhooks
  • Node.js support

Both cover

  • Self-hosted support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Directus
  • Privacy-first chatnot Directus
  • Multi-channel supportnot Directus

Directus

  • Wrapping an existing SQL database in a REST and GraphQL API with an admin interfacenot Chatwoot
  • Running a self hosted headless CMS over a schema you already ownnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Directus

  • Free permissive use of the self hosted product is limited to organisations under $5M annual revenue with fewer than 50 employees, so crossing either threshold turns a free dependency into a paid licence
  • The free Core tier is a hard limit of 3 seats, 25 collections and 5 flows
  • The Team plan is $499 a month billed annually, or $599 monthly, with extra seats at $50 each
  • Team caps collections at 50, expandable to 100, and flows at 20

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Directus

Free
  • CommunityFree
    • Self-hosted Directus
    • Community support
  • Cloud$25/monthly
    • Managed cloud
    • Automatic updates
    • Backups

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Directus if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Cloud, Self-hosted, Docker.
  • You also want graphql api.
Directus review

Questions people ask

Is Chatwoot or Directus better?
Neither clearly leads. Chatwoot starts at Free and Directus at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Directus?
Chatwoot starts at Free and Directus at Free.
Does Chatwoot or Directus run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Directus runs on Node.js, Cloud, Self-hosted, Docker.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Directus is typically brought in for.
What can Chatwoot do that Directus cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Directus covers REST API, GraphQL API, Database management, PostgreSQL. Both handle Self-hosted support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Directus: What is Directus's pricing?

Directus Core is free and self-hosted. The Team tier costs $499/month (annual) or $599/month (rolling), including 10 user seats and cloud hosting at $99/month additional. Enterprise plans have custom pricing. Additional seats cost $50/month each.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Directus: Can I use Directus for free?

Yes, Directus Core is completely free with 3 user seats, 25 Collections, 5 Flows, AI Assistant, and Advanced RBAC. Self-hosting is available at no cost.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Directus: How many user seats does each Directus tier include?

Core includes 3 user seats, Team includes 10 SSO seats, and Enterprise includes custom SSO seat counts. Additional Team seats cost $50/seat per month.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
Directus: What happens to my monthly Directus plan if I switch?

Monthly plans are grandfathered for six months after switching, and annual plans are honored until renewal. Self-hosted licenses are handled case-by-case at renewal.

Source
Directus: Is there a free trial for Directus?

No trial period is mentioned. Users can start with the free Core tier immediately without a credit card.

Source
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