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Software · head to head

Capsule CRM vs Cin7

Capsule CRM logo

Capsule CRM

Software

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Cin7 logo

Cin7

Software

Connected inventory management for product sellers

From
$349/month
Rated
-
Full reviewWebsite

The short version

  • Only Capsule CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Cin7 sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced

Where they differ

Only the attributes on which Capsule CRM and Cin7 actually diverge.

Attributes where Capsule CRM and Cin7 differ
AttributeCapsule CRMCin7
Starting priceFree$349/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebCloud, Web, Mobile
FoundedUnknown2012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that Cin7 does not also cover.

Only in Cin7

  • Inventory management
  • Order management
  • Warehouse management
  • EDI integration
  • B2B commerce
  • Shopify
  • Amazon
  • eBay

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Cin7

  • Inventory and order management across multiple sales channelsnot Capsule CRM
  • Connecting ecommerce storefronts to warehousing and fulfilmentnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Cin7

  • Sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced
  • Ecommerce and app integrations are rationed by plan, at 2, 4 and 6
  • User seats are capped at 5, 10 and 15 by plan
  • The entry Standard plan is $349 a month and Advanced is $1,199
  • Additional users, integrations and order volume are all chargeable extras on top of the plan

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Cin7

$349/month
  • Standard$349/month
    • Inventory management
    • 3 sales channels
    • Basic reporting
  • Pro$599/month
    • Unlimited channels
    • Advanced automations
    • 3PL connections

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Cin7 if

  • You need inventory management.
  • You work on Cloud, Web, Mobile.
  • You also want order management.
Cin7 review

Questions people ask

Is Capsule CRM or Cin7 better?
Neither clearly leads. Capsule CRM starts at Free and Cin7 at $349/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Cin7?
Capsule CRM has a free tier; the other does not. Paid plans start at Free for Capsule CRM and $349/month for Cin7.
Does Capsule CRM or Cin7 run on more platforms?
Capsule CRM runs on Web. Cin7 runs on Cloud, Web, Mobile.
Can I use Capsule CRM for free?
Yes. Capsule CRM has a free tier, so you can try it without paying. Cin7 starts at $349/month.
What can Capsule CRM do that Cin7 cannot?
Cin7 covers Inventory management, Order management, Warehouse management, EDI integration.
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