Softwr

ERP & Business Operations · head to head

Cin7 vs Gong

Cin7 logo

Cin7

ERP & Business Operations

Connected inventory management for product sellers

From
$349/month
Rated
-
Full reviewWebsite
Gong logo

Gong

CRM & Sales

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cin7 sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced; Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • They diverge on capability: Cin7 covers Inventory management, Gong covers Call recording.

Where they differ

Only the attributes on which Cin7 and Gong actually diverge.

Attributes where Cin7 and Gong differ
AttributeCin7Gong
Starting price$349/month$1600/user-per-year
Pricing modelsubscriptionUnknown
PlatformsCloud, Web, MobileWeb, Cloud-based SaaS
CategoryERP & Business OperationsCRM & Sales
Founded20122016

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cin7

  • Inventory management
  • Order management
  • Warehouse management
  • EDI integration
  • B2B commerce
  • Shopify
  • Amazon
  • eBay

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • Salesforce
  • HubSpot
  • Zoom

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cin7

  • Inventory and order management across multiple sales channelsnot Gong
  • Connecting ecommerce storefronts to warehousing and fulfilmentnot Gong

Gong

  • Call analysisnot Cin7
  • Deal forecastingnot Cin7
  • Sales coachingnot Cin7
  • Win/loss analysisnot Cin7

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cin7

  • Sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced
  • Ecommerce and app integrations are rationed by plan, at 2, 4 and 6
  • User seats are capped at 5, 10 and 15 by plan
  • The entry Standard plan is $349 a month and Advanced is $1,199
  • Additional users, integrations and order volume are all chargeable extras on top of the plan

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Pricing, plan by plan

Cin7

$349/month
  • Standard$349/month
    • Inventory management
    • 3 sales channels
    • Basic reporting
  • Pro$599/month
    • Unlimited channels
    • Advanced automations
    • 3PL connections

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Which should you pick?

Choose Cin7 if

  • You need inventory management.
  • You work on Cloud, Web, Mobile.
  • You also want order management.
Cin7 review

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Questions people ask

Is Cin7 or Gong better?
Neither clearly leads. Cin7 starts at $349/month and Gong at $1600/user-per-year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cin7 or Gong?
Cin7 starts at $349/month and Gong at $1600/user-per-year.
Does Cin7 or Gong run on more platforms?
Cin7 runs on Cloud, Web, Mobile. Gong runs on Web, Cloud-based SaaS.
What is Cin7 best used for?
Cin7 is most often used for inventory and order management across multiple sales channels, connecting ecommerce storefronts to warehousing and fulfilment. Of those, inventory and order management across multiple sales channels and connecting ecommerce storefronts to warehousing and fulfilment are not what Gong is typically brought in for.
What can Cin7 do that Gong cannot?
Cin7 covers Inventory management, Order management, Warehouse management, EDI integration. Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Both handle Web support.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
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