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Software · head to head

Cin7 vs Zoho CRM

Cin7 logo

Cin7

Software

Connected inventory management for product sellers

From
$349/month
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

Software

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cin7 sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Cin7 covers Inventory management, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Cin7 and Zoho CRM actually diverge.

Attributes where Cin7 and Zoho CRM differ
AttributeCin7Zoho CRM
Starting price$349/monthFree
Free tierNoYes
PlatformsCloud, Web, MobileWeb, Ios, Android, Api
Founded20121996

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cin7

  • Inventory management
  • Order management
  • Warehouse management
  • EDI integration
  • B2B commerce
  • Shopify
  • Amazon
  • eBay

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • QuickBooks

What people use each for

The jobs each tool is most often brought in to do.

Cin7

  • Inventory and order management across multiple sales channelsnot Zoho CRM
  • Connecting ecommerce storefronts to warehousing and fulfilmentnot Zoho CRM

Zoho CRM

  • Sales automationnot Cin7
  • Lead managementnot Cin7
  • Customer supportnot Cin7
  • Marketing automationnot Cin7
  • Analytics & reportingnot Cin7

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cin7

  • Sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced
  • Ecommerce and app integrations are rationed by plan, at 2, 4 and 6
  • User seats are capped at 5, 10 and 15 by plan
  • The entry Standard plan is $349 a month and Advanced is $1,199
  • Additional users, integrations and order volume are all chargeable extras on top of the plan

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Cin7

$349/month
  • Standard$349/month
    • Inventory management
    • 3 sales channels
    • Basic reporting
  • Pro$599/month
    • Unlimited channels
    • Advanced automations
    • 3PL connections

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Cin7 if

  • You need inventory management.
  • You work on Cloud, Web, Mobile.
  • You also want order management.
Cin7 review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Cin7 or Zoho CRM better?
Neither clearly leads. Cin7 starts at $349/month and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cin7 or Zoho CRM?
Zoho CRM has a free tier; the other does not. Paid plans start at $349/month for Cin7 and Free for Zoho CRM.
Does Cin7 or Zoho CRM run on more platforms?
Cin7 runs on Cloud, Web, Mobile. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Zoho CRM for free?
Yes. Zoho CRM has a free tier, so you can try it without paying. Cin7 starts at $349/month.
What is Cin7 best used for?
Cin7 is most often used for inventory and order management across multiple sales channels, connecting ecommerce storefronts to warehousing and fulfilment. Of those, inventory and order management across multiple sales channels and connecting ecommerce storefronts to warehousing and fulfilment are not what Zoho CRM is typically brought in for.
What can Cin7 do that Zoho CRM cannot?
Cin7 covers Inventory management, Order management, Warehouse management, EDI integration. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle QuickBooks.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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