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Software · head to head

Capsule vs Cin7

Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Cin7 logo

Cin7

Software

Connected inventory management for product sellers

From
$349/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Cin7 sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced
  • They diverge on capability: Capsule covers Contact management, Cin7 covers Inventory management.

Where they differ

Only the attributes on which Capsule and Cin7 actually diverge.

Attributes where Capsule and Cin7 differ
AttributeCapsuleCin7
Starting price$19/month$349/month
PlatformsWeb, Ios, AndroidCloud, Web, Mobile
Founded20082012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Slack
  • Zapier
  • Google Apps

Only in Cin7

  • Inventory management
  • Order management
  • Warehouse management
  • EDI integration
  • B2B commerce
  • Shopify
  • Amazon
  • eBay

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Cin7
  • Tracking deals and follow-up tasksnot Cin7
  • Linking emails and notes to contact recordsnot Cin7
  • Multiple sales pipelines on the paid tiersnot Cin7

Cin7

  • Inventory and order management across multiple sales channelsnot Capsule
  • Connecting ecommerce storefronts to warehousing and fulfilmentnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Cin7

  • Sales orders are capped annually rather than monthly, at 6,000 on Standard, 24,000 on Pro and 120,000 on Advanced
  • Ecommerce and app integrations are rationed by plan, at 2, 4 and 6
  • User seats are capped at 5, 10 and 15 by plan
  • The entry Standard plan is $349 a month and Advanced is $1,199
  • Additional users, integrations and order volume are all chargeable extras on top of the plan

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Cin7

$349/month
  • Standard$349/month
    • Inventory management
    • 3 sales channels
    • Basic reporting
  • Pro$599/month
    • Unlimited channels
    • Advanced automations
    • 3PL connections

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Cin7 if

  • You need inventory management.
  • You work on Cloud, Web, Mobile.
  • You also want order management.
Cin7 review

Questions people ask

Is Capsule or Cin7 better?
Neither clearly leads. Capsule starts at $19/month and Cin7 at $349/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Cin7?
Capsule starts at $19/month and Cin7 at $349/month.
Does Capsule or Cin7 run on more platforms?
Capsule runs on Web, Ios, Android. Cin7 runs on Cloud, Web, Mobile.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Cin7 is typically brought in for.
What can Capsule do that Cin7 cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync. Cin7 covers Inventory management, Order management, Warehouse management, EDI integration. Both handle Web support.
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